Been with Virgin for a looong time [when it was NTLWorld]. On the whole our broadband experience has been pretty good - up till about 10 days ago when we got back from holiday. 😞
linked to out hub 3 are two windows PCs via a small 100Mbs ethernet LAN [so using 1 port on the hub]. Also using the Hub wifi to serve 1 windows laptop, a chrome book and a couple of mobile phones. We have the 100MB Virgin broadband offering, and it all worked nicely.
Since then we have had a horrible time
TV apps [netflix, iPlayer] work sporadically. Wifi sometimes working, sometimes not. Ethernet sometimes working sometimes not. Wifi/ethernet issues could be seperate, but might also overlap. Sometimes the ethernet connection would be ok if 1 pc was on - but if another was switched on then the connection would [usually] fail and windows would display messages about IP conflicts 😞
Obviously I tried repeated hub powerdowns with/without power downs of linked devices. Sometimes that helpd, but only for a while.
Of course this was not helped by a general Virgin outage two days ago. When that was solved yesterday evening - it all seemed to work - multple PCs, TV apps and all. I may also have done a hub power off.
Hiowever today getting same issues. I was assuming that it was a hardare issue, but just happened to wonder if if was some software update to the Hub and indeed spotted that there had been the update from 9.1.18xx to 9.1.1912.302 [which is on my hub] about 2 weeks ago, whilst we were on holiday. So that is where my suspisions are pointed.
BTW the basic TV service has worked fine all the time - so not a loose connection to the hub!
Have you checked the 'Check Service Status' at the top of the page ?
If nothing is showing try phoning 0800 561 0061, this will tell you of more local issues that may be affecting your district. Be aware that it isn't a manned line.
Go round all the accessible internal and external co-ax connections and ensure that they are finger tight.
If everything above is OK we need do some more troubleshooting; to start with …
Can you set up a Broadband Quality Monitor (BQM) at thinkbroadband.com - this will give you an insight into what is happening with the signal at the other side of the Hub, it will take a few hours to get any kind of trend showing although you should post the link straight away.
Post a link to your BQM on here.
Instructions for posting BQM Link
Under your BQM graph are two links in red.
Click the lower link (Share Live Graph) then click generate.
Copy the text in the Direct Link box, beware, there may be more text than you can see.
On here click the Link icon (2 links chain to the left of the camera icon)
In the URL box paste the link you copied and in the ‘text to display’ box write My BQM then click OK - you can post the link straight away.
Can you please
Type 192.168.0.1 (192.168.100.1 in Modem mode) into your browser URL bar and press enter.
Hub 2 & 3 When the page appears DO NOT LOG IN but click ‘Check Router Status’.
Hub 4 When the page appears LOG IN then click ‘Check Router Status’.
Copy and paste the contents of the Downstream, Upstream and Network Log tabs onto here, if you get a yellow warning click the Post button again. Use one post for each tab if you wish. Please do not use screen grabs.