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Hub 3 fault

Hi just wondering anyone know of an outage in Belfast tv and internet gone hub three just looping reset and still the same seems the handshake is not taking place for some reason and can’t get customer service been trying for 3 hours now

 

tia

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Re: Hub 3 fault

Hi Acolon,

Have you looked at Check service status at the top of the page? This should show if there is an area outage. You can also a run a test on your equipment from there.

If nothing is showing  you could also try the  Service Status number  0800 561 0061.  This often gives details of more local issues down to postcode level, which aren't picked up with the above wider area outage above.

Dave

The Service you do for others is the rent you pay for your room here on Earth - Muhammad Ali
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Alessandro Volta
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Re: Hub 3 fault

My understanding is that support for virgin media in IE cannot be handled on this forum. 


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Re: Hub 3 fault

Hi Acolon, thanks for getting in touch - sorry for the delayed response, and the problems you're having with your connection too.


Checking things from here I can see that the equipment is out of specification & will require the attention of an engineer. I can see a visit was arranged previously but later cancelled. If there's a day/time that's most suitable for you please get back to me via PM so we can get things sorted for you asap.

 

Tom 

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