Hub 3 fault - no wifi. Temporary problem?

[superhoop73]

I restarted my Hub3 last night and I have not been able to connect any wifi devices to it since. I have web access via ethernet all okay.

I called VM support and they said it was a "temporary connectivity issue which is correcting itself. It might take up to 24 hours to do so". They arranged to call me back over the weekend to check.

I just found this really curious - can anyone have any idea what is going on here? Thank you.

[jbrennand · Accepted solution]

That just CS rubbish to end the call quickly.

Look in the Hub settings to see if the disable wifi boxes have been auto checked for some reason.

Then try a pinhole reset thus
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Do a Hub “pinhole reset” - first make sure the 2 passwords on the Hub sticker are still there and legible first ! Disconnect any ethernet cables from the Hub (leave the coax connected), and then with the Hub still "switched on" throughout, press pin in firmly with paper clip/SIM tray tool or similar "thin thing" and hold it firmly for at least 60 (a timed sixty) seconds, release the pin, leave for 5’ to stabilise - dont manually switch it off at any time. Passwords and SSID’s will reset to those on the sticker.

See if that sorts it.

[superhoop73]

Thanks mate. I looked in the Router settings, and as far I can tell all wifi looks enabled (unless I am looking at the wrong menu).

Anything else I can do? Is it worth doing a pinhole reset anyway?

Cheers

[jbrennand]

Yep looks as if it should be working - try the reset next

[RDF]

The fact it says it's enabled doesn't guarantee the radios are actually on.

Try disabling one.

In the past I had it saying both enabled, but saw no WiFi - I disabled 2.4 and then 5 and started transmitting. Re-enabled 2.4 and it worked as well. I'd hazard a guess some configuration events trigger the application of others.

Personally, I try and have them both disabled (I use my own APs), if I disable them at the same time they show as disabled and stop transmitting, then re-enable themselves overnight.

If I disable one, then wait a couple of days and disable the other, they generally stay disabled for weeks, sometimes months. But after a while, the admin GUI shows them as enabled, however they aren't actually transmitting.

[superhoop73]

The pin reset worked a treat! Thank you so much 😊