Virgin Media Community

[cherbert]

I have a permanent yellow light on the hub 3 - have tried resetting and rebooting.

Also getting lots of Wi Fi drop outs.

Think I need an engineer but can't find anywhere where to book one!

Downstream bonded channels

Channel	Frequency (Hz)	Power (dBmV)	SNR (dB)	Modulation	Channel ID
1	331000000	11.3	38	256 qam	25
2	235000000	9	38	256 qam	13
3	243000000	9.3	38	256 qam	14
4	251000000	9.4	38	256 qam	15
5	259000000	9.1	38	256 qam	16
6	267000000	9.4	38	256 qam	17
7	275000000	8.9	38	256 qam	18
8	283000000	9	38	256 qam	19
9	291000000	8.5	38	256 qam	20
10	299000000	9	37	256 qam	21
11	307000000	10	38	256 qam	22
12	315000000	10.9	38	256 qam	23
13	323000000	11	38	256 qam	24
14	339000000	11	38	256 qam	26
15	347000000	10.5	38	256 qam	27
16	355000000	10.8	40	256 qam	28
17	363000000	10	38	256 qam	29
18	371000000	10.1	38	256 qam	30
19	379000000	10	38	256 qam	31
20	387000000	9.4	38	256 qam	32
21	395000000	9.5	38	256 qam	33
22	403000000	8.8	38	256 qam	34
23	411000000	8.5	38	256 qam	35
24	419000000	8.1	38	256 qam	36

Downstream bonded channels

Channel	Locked Status	RxMER (dB)	Pre RS Errors	Post RS Errors
1	Locked	38.9	4	0
2	Locked	38.9	0	0
3	Locked	38.6	5	0
4	Locked	38.9	5	0
5	Locked	38.6	0	0
6	Locked	38.9	5	0
7	Locked	38.6	0	0
8	Locked	38.6	5	0
9	Locked	38.6	0	0
10	Locked	37.9	6	0
11	Locked	38.6	5	0
12	Locked	38.6	6	0
13	Locked	38.9	4	0
14	Locked	38.6	6	0
15	Locked	38.6	0	0
16	Locked	40.3	5	0
17	Locked	38.9	0	0
18	Locked	38.9	6	0
19	Locked	38.9	6	0
20	Locked	38.9	0	0
21	Locked	38.6	0	0
22	Locked	38.6	1	0
23	Locked	38.9	6	0
24	Locked	38.9	0	0

Upstream bonded channels

Channel	Frequency (Hz)	Power (dBmV)	Symbol Rate (ksps)	Modulation	Channel ID
1	39400141	41.2	5120	64 qam	2
2	25799983	39.8	5120	64 qam	4
3	32600026	41.3	5120	64 qam	3
4	46199986	41.3	5120	64 qam	1

Upstream bonded channels

Channel	Channel Type	T1 Timeouts	T2 Timeouts	T3 Timeouts	T4 Timeouts
1	ATDMA	0	0	0	0
2	ATDMA	0	0	0	0
3	ATDMA	0	0	0	0
4	ATDMA	0	0	0	0

Network Log

Time	Priority	Description
29/01/2021 13:44:24	notice	LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
29/01/2021 13:43:24	Warning!	LAN login FAILED : Incorrect Username / Password / ConnectionType;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
26/01/2021 13:48:26	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
25/01/2021 07:57:52	notice	DHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt053-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
25/01/2021 07:57:52	Error	DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
22/01/2021 05:49:3	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
21/01/2021 19:57:53	notice	DHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt053-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
21/01/2021 19:57:53	Error	DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
19/01/2021 19:10:40	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
18/01/2021 07:57:51	notice	DHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt053-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
18/01/2021 07:57:51	Error	DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
14/01/2021 21:23:56	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
14/01/2021 19:57:51	notice	DHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt053-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
14/01/2021 19:57:51	Error	DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
12/01/2021 14:38:31	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

[jbrennand]

Your down power levels ar getting outside of the recommended range (Max = +10dBmV) and probably causing the issues.

You need to call it in and let them check the connection in detail and book the tech if required. Calling at 08.00 is the best time to get through quickly, but see message 2 here......

https://community.virginmedia.com/t5/Networking-and-WiFi/Connection-down/td-p/4591887