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Hub 3 constant red light

Our hub 3 has had constant red light for few days. We've restarted, reset it but it's still red. Its not covered, when I looked on virgin media website said was overheating but theres no reason why it should be. We have had a few issues with the signal dropping but all wires are fine??

 

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Alessandro Volta
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Re: Hub 3 constant red light

Are you in Router Mode or Modem Mode ?

If in Router Mode the red power light is an indication of over heating and most not be ignored.

Do not be fobbed off with "if it is cool it will be OK" or "Just blow a fan over it", this is dangerous advice.

When you go out or retire for the night ensure that the Hub is unplugged from the mains.

The only fix is a replacement Hub.

You can either phone in (08:00 is the best time) or wait on here for a few days (6 to 7 days average) until one of the VM Forum Staff comes along.

If you wait on here Do Not bump the thread it will put it further down the VM 'to do list'.

***********************************************************************************************************************************

Mike Robinson
Semi-Retired Aircraft Engineer & Computer Based Training and Learning Designer for many of the world's Military Arms.

My Broadband Ping - Mike Robbo
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Re: Hub 3 constant red light

Hi debdraper16

 

Thanks for posting and welcome to the community. I am sorry for the delayed reply and the hub issues. I can see you've spoke to the team since posting and you agreed to monitor the router.

 

Has it stayed red since posting? Please let me know if you need further assistance.

 

Kind regards,

John_GS
Forum Team

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Re: Hub 3 constant red light

Hi yes its still showing a red light?
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Re: Hub 3 constant red light

Thanks for coming back to me, does it feel hot to touch?

 

Kind regards,

John_GS
Forum Team

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