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Biggles007
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Hub 3 connection dropping first day

Hi,

I received my equipment today and worked a treat for about 20 minutes, then the connection dropping started. it looks like the router is rebooting itself as the lights do the red/green cycle then go off when its working again and just the white bar light stays on. I've rebooted and reset the hub but still having dropping occurring around every hour or so. if you have any tips to solve this problem I'd be grateful.

Thanks for your time

Cable Modem StatusItem Status Comments

Acquired Downstream Channel (Hz)
402750000
Locked
Ranged Upstream Channel (Hz)
39400009
Locked
Provisioning State
Online

Downstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

14027500006.140256 qam30
22027500006.140256 qam9
3210750000640256 qam10
42187500005.540256 qam11
52267500005.440256 qam12
62347500005.840256 qam13
72427500005.840256 qam14
82507500005.640256 qam15
92587500005.340256 qam16
102667500005.440256 qam17
112747500005.640256 qam18
12282750000640256 qam19
132907500005.940256 qam20
142987500005.640256 qam21
153067500005.340256 qam22
163147500005.540256 qam23
173227500006.540256 qam24
183307500006.640256 qam25
193707500006.440256 qam26
203787500006.340256 qam27
21386750000640256 qam28
223947500005.640256 qam29
234107500006.540256 qam31
244187500006.640256 qam32



Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1Locked40.950
2Locked40.9423
3Locked40.950
4Locked40.300
5Locked40.300
6Locked40.350
7Locked40.340
8Locked40.350
9Locked40.900
10Locked40.300
11Locked40.350
12Locked40.940
13Locked40.350
14Locked40.960
15Locked40.300
16Locked40.300
17Locked40.350
18Locked40.350
19Locked40.300
20Locked40.360
21Locked40.350
22Locked40.900
23Locked40.360
24Locked40.360

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

13940000933512064 qam4
24620001233512064 qam3



Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1ATDMA0000
2ATDMA0000



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Biggles007
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Re: Hub 3 connection dropping first day

General Configuration
Network access
Allowed
Maximum Number of CPEs
1
Baseline Privacy
Enabled
DOCSIS Mode
Docsis30
Config file
9873254k;fg87dsfd;kfoA,.iyewr


Primary Downstream Service Flow
SFID 13392
Max Traffic Rate 402500089
Max Traffic Burst 42600
Min Traffic Rate 0


Primary Upstream Service Flow
SFID 13391
Max Traffic Rate 38500089
Max Traffic Burst 42600
Min Traffic Rate 0
Max Concatenated Burst 42600
Scheduling Type BestEffort
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Re: Hub 3 connection dropping first day

Network Log
Time Priority Description
12/02/2021 01:37:42 critical Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM- MAC=xx:xx:xx:xx:xx:xx;CMTS- MAC=xx:xx:xx:xx:xx:xx;CM-QOS=1.1;CM-VER=3.0;
12/02/2021 01:37:20 Warning! Lost MDD Timeout;CM-MAC=xx:xx:xx:xx:xx:xx;CMTS-MAC=xx:xx:xx:xx:xx:xx;CM-QOS=1.1;CM-VER=3.0;
12/02/2021 00:08:25 critical Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=xx:xx:xx:xx:xx:xx;CMTS-MAC=xx:xx:xx:xx:xx:xx;CM-QOS=1.1;CM-VER=3.0;
12/02/2021 00:08:8 Warning! Lost MDD Timeout;CM-MAC=xx:xx:xx:xx:xx:xx;CMTS-MAC=xx:xx:xx:xx:xx:xx;CM-QOS=1.1;CM-VER=3.0;
11/02/2021 21:18:33 critical Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=xx:xx:xx:xx:xx:xx;CMTS-MAC=xx:xx:xx:xx:xx:xx;CM-QOS=1.1;CM-VER=3.0;
11/02/2021 21:18:14 Warning! Lost MDD Timeout;CM-MAC=xx:xx:xx:xx:xx:xx;CMTS-MAC=xx:xx:xx:xx:xx:xx;CM-QOS=1.1;CM-VER=3.0;
11/02/2021 18:41:49 Warning! RCS Partial Service;CM-MAC=xx:xx:xx:xx:xx:xx;CMTS-MAC=xx:xx:xx:xx:xx:xx;CM-QOS=1.1;CM-VER=3.0;
11/02/2021 18:41:49 critical SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=xx:xx:xx:xx:xx:xx;CMTS-MAC=xx:xx:xx:xx:xx:xx;CM-QOS=1.1;CM-VER=3.0;
11/02/2021 18:41:29 Warning! RCS Partial Service;CM-MAC=xx:xx:xx:xx:xx:xx;CMTS-MAC=xx:xx:xx:xx:xx:xx;CM-QOS=1.1;CM-VER=3.0;
11/02/2021 18:41:29 critical SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=xx:xx:xx:xx:xx:xx;CMTS-MAC=xx:xx:xx:xx:xx:xx;CM-QOS=1.1;CM-VER=3.0;
11/02/2021 18:41:22 Warning! RCS Partial Service;CM-MAC=xx:xx:xx:xx:xx:xx;CMTS-MAC=xx:xx:xx:xx:xx:xx;CM-QOS=1.1;CM-VER=3.0;
11/02/2021 18:41:22 critical SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=xx:xx:xx:xx:xx:xx;CMTS-MAC=xx:xx:xx:xx:xx:xx;CM-QOS=1.1;CM-VER=3.0;
11/02/2021 18:39:48 Warning! RCS Partial Service;CM-MAC=xx:xx:xx:xx:xx:xx;CMTS-MAC=xx:xx:xx:xx:xx:xx;CM-QOS=1.1;CM-VER=3.0;
11/02/2021 18:39:48 critical SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=xx:xx:xx:xx:xx:xx;CMTS-MAC=xx:xx:xx:xx:xx:xx;CM-QOS=1.1;CM-VER=3.0;
11/02/2021 18:39:47 Warning! RCS Partial Service;CM-MAC=xx:xx:xx:xx:xx:xx;CMTS-MAC=xx:xx:xx:xx:xx:xx;CM-QOS=1.1;CM-VER=3.0;
11/02/2021 17:56:1 critical Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=xx:xx:xx:xx:xx:xx;CMTS-MAC=xx:xx:xx:xx:xx:xx;CM-QOS=1.1;CM-VER=3.0;
11/02/2021 17:55:44 Warning! Lost MDD Timeout;CM-MAC=xx:xx:xx:xx:xx:xx;CMTS-MAC=xx:xx:xx:xx:xx:xx;CM-QOS=1.1;CM-VER=3.0;
11/02/2021 16:39:54 notice LAN login Success;CM-MAC=xx:xx:xx:xx:xx:xx;CMTS-MAC=xx:xx:xx:xx:xx:xx;CM-QOS=1.1;CM-VER=3.0;
11/02/2021 16:19:37 critical Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=xx:xx:xx:xx:xx:xx;CMTS-MAC=xx:xx:xx:xx:xx:xx;CM-QOS=1.1;CM-VER=3.0;
11/02/2021 16:19:9 Warning! Lost MDD Timeout;CM-MAC=xx:xx:xx:xx:xx:xx;CMTS-MAC=xx:xx:xx:xx:xx:xx;CM-QOS=1.1;CM-VER=3.0;
11/02/2021 15:55:7 Warning! RCS Partial Service;CM-MAC=xx:xx:xx:xx:xx:xx;CMTS-MAC=xx:xx:xx:xx:xx:xx;CM-QOS=1.1;CM-VER=3.0;
11/02/2021 15:55:7 critical SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=xx:xx:xx:xx:xx:xx;CMTS-MAC=xx:xx:xx:xx:xx:xx;CM-QOS=1.1;CM-VER=3.0;

https://www.thinkbroadband.com/broadband/monitoring/quality/share/6b895c053b35b163cede9577e1799d40bf...

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