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Hub 3 conflict settings

Tuning in

On the virgin media connect app I cannot connect to the hub as stating conflict settings and proving two options 

WPA-WPA2 Personal  or WPA2-Personal.

choosing either  and the app respond oops something went wrong and suggest contacting support. 
checked on the hub and WPA2-PSK which is not an option in the mobile app.

any guidance welcomed 


Alessandro Volta

You should be using WPA-WPA2 Personal. What device are you using which doesn't support WPA2?

Hub 5, TP-Link TL-SG108S 8-port gigabit switch, 360
My Broadband Ping - Roger's VM hub 5 broadband connection


 these are the options in the VM connect app as cannot connect to the hub. 

Hi maconmac,

Thank you for your post. I'm very sorry to hear about the issue with connecting to the hub 3. 

To confirm, have you amended any of the settings on the hub?


Hi Martin,

The Network Name and password where changed a long period prior to this error message appearing. 
the box has been rebooted. I cannot put my finger on any specific activity that has led to this message appearing in the app.

thank you


Can you try deleting the app, rebooting your hub and then re-installing to see if this changes anything within the app?

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Thankyou, will do and will let you know.




How did you get on? I have the exact same issue 

Hi, thankyou for your advice and apologies for the delay in responding.

I have rebooted and left off for a few minutes. I deleted the app.

tirned the hub back on and waited for it to set up and then reinstalled the app.

same problem!

next I will turn off the power boosters and try again. Seems all very complex jus t to get Wi-Fi managed in the house.

Morning maconmac,

Thanks for trying a reboot and uninstalling things, sorry to hear there is still an issue.

Let us know when you've tried powering off the boosters.