Virgin Media Community

[BlackpoolDriver]

Hub 3 keeps clicking and I’m constantly losing connection. I have to switch off Hub and wait and it still doesn’t connect first time. I usually have to repeat the process several times before getting a connection 

[jbrennand]

See this.....
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Firstly... Can we check… are the issues only evident on wifi connections or do you see them at the same times on devices connected on ethernet cables? If you don't know, can you check to help diagnose whether it is just a wifi issue or it could be network connection/Hub related?

What are the various Hub lights showing/doing when this happens - is the base light a steady white(ish) or flashing green?

[BlackpoolDriver · Accepted solution]

It’s the internet connection I keep losing the Wi-Fi remains on 

[BlackpoolDriver]

I have hub 3 in modem mode I have 2 Tp-Link ax53 ,s 1 is router 2nd is in AP mode in another room and a tp-link re600x  in a third room the router is in mesh with the extender. Even without the extender internet connection fails several times a day 

[jbrennand]

With the Hub in modem mode - did you connect the first router to it in the "correct" sequence? If not can you try again as per Tudor’s message 2 in here….

https://community.virginmedia.com/t5/Networking-and-WiFi/Hub3-in-Modem-mode/td-p/5206738

[BlackpoolDriver]

Yes I’ve followed many suggestions from different forums and it works for a day or two then the clicking and disconnection starts all over again 

[Akua_A]

Hi @BlackpoolDriver,

Welcome back to our community forums.

Sorry to hear you have been having issues with your hub clicking and losing connection. We can understand the frustration this may have caused. I can however see that our team has booked an engineer visit for you. Please let us know how this goes and if you need further help.

Thanks,