Virgin Media Community

[Enten]

When I attempt to change security for 5GHx (via Advance Settings>Wireless>Security) although I can adjust security in respect of 2.4GHx, the security "window" for 5GHx is greyed out and just shows a faint "WPA/WPA2-PSK".  How do I get round this to change to a definitive WPA2-PSK?

[carl_pearce]

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@Enten wrote:

When I attempt to change security for 5GHx (via Advance Settings>Wireless>Security) although I can adjust security in respect of 2.4GHx, the security "window" for 5GHx is greyed out and just shows a faint "WPA/WPA2-PSK".  How do I get round this to change to a definitive WPA2-PSK?

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I believe you may need to disable the 'smart' element of the WiFi.

[Enten]

How do I do that?

[Client62 · Accepted solution]

Just been looking at this in our Hub 3.

With "Smart WiFi"  Enabled or Disabled ...

When I change the Security to WPA2-PSK for the 2.4Ghz band, the greyed out value for 5Ghz follows & also becomes WPA2-PSK.

A possible work around...

To gain access to the 5GHz security setting change the 5Ghz SSID just add an 'x' to the end of the SSID

Now adjust the 5Ghz security setting to WPA2-PSK

Then delete the 'x' from the end of the 5Ghz SSID.   

[Enten]

It works!  No need for possible work around

Many thanks