Showing results for 
Search instead for 
Did you mean: 

Hub 3 can’t connect

Just joined

Hi, I can’t connect to my hub 3 via the app. I’ve followed all the help steps but still can’t connect.

my Sonos app can’t see my sonos devices and the hub has a constant orange light on it. Is it faulty? 



VM Connect App

For the VM Connect app to work the phone needs to be connected to a Router mode Hub via WiFi and VPNs must be disabled ( i.e. all forms of Apple’s Private Browsing tools / NordVPN and the like must be off )

If you have reinstalled the VM Connect app and it still does not find the Hub, the VM back end systems are often the cause,  just try again in a few days.

Don’t reboot the Hub it is not the reason for the lack of connection.

Until the VM Connect app works manage the Hub at