For the VM Connect app to work the phone needs to be connected to a Router mode Hub via WiFi and VPNs must be disabled ( i.e. all forms of Apple’s Private Browsing tools / NordVPN and the like must be off )
If you have reinstalled the VM Connect app and it still does not find the Hub, the VM back end systems are often the cause, just try again in a few days.
Don’t reboot the Hub it is not the reason for the lack of connection.
