Hub 3 and virgin media connect app not playing nicely

[jyates]

Just upgraded to Volt M350, got email from virgin suggesting I check wireless using the virgin media connect app and the wireless is not being found by the app. 

Wireless does appear to be working though. 

[HMB42]

Am having the same problem.  Connect App says that I seem to out of the house when am actually in my bedroom at home. Even get same response from app when in the room where the Hub actually is in the house. Have now worked out my problem caused by VPN.  Once turned VPN off on phone, app works and connects to my hub.

[Ilyas_Y · Accepted solution]

Hi @jyates Thanks for reaching out to us on the Virgin Media forums.

I'm sorry to hear about the issues in relation to the Connect App not picking up the wireless connection.
Are you able to to perform a hard reset on the Virgin Media hub? Pop a pin in the reset pin hole for 40 seconds and reset the connection.

Let us know how it goes with that and we can go on from there.

Kind regards,
Ilyas.

[Ilyas_Y]

Hi @jHMB42 Thanks for reaching out to us on the Virgin Media forums.

I'm sorry to hear about the issues in relation to the Connect App not picking up the wireless connection.
Are you able to to perform a hard reset on the Virgin Media hub? Pop a pin in the reset pin hole for 40 seconds and reset the connection.

Let us know how it goes with that and we can go on from there.

Kind regards,
Ilyas.

[HMB42]

Hello @Ilyas Y.  I managed to fix my issue which was caused by my VPN.  When using the app, I just need to remember to turn the VPN off and then no issues.