Virgin Media Community

[Sean_HT]

Hi,

I have followed a few other guides on here to turn the Hub 3 into Modem Mode and connect a TP-Link AC1200 (VR400) to use as a router but it's just not working.

When I go through the quick install I do not know what to input as "username & password", it doesn't tell me if what I put is correct and when I get to the end there is no internet. When I then change the setting to Wireless Router Mode after it reboots it doesn't let me to chose the IP anymore.

Any help is greatly appreciated.

Thank you,

[tehwolf]

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@Sean_HT wrote:

Hi,

I have followed a few other guides on here to turn the Hub 3 into Modem Mode and connect a TP-Link AC1200 (VR400) to use as a router but it's just not working.

When I go through the quick install I do not know what to input as "username & password", it doesn't tell me if what I put is correct and when I get to the end there is no internet. When I then change the setting to Wireless Router Mode after it reboots it doesn't let me to chose the IP anymore.

Any help is greatly appreciated.

Thank you,

---

The initial setup of modem mode can be tricky..

Log into the hub on http://192.168.0.1 and select the option to put the hub into modem mode
The hub will then reboot and come back up in modem mode - give it five minutes to settle down
Disconnect all ethernet cables from the hub
Power off the Hub and your router/mesh system
Connect your router/mesh system to the hub via ethernet cable and switch it on - leave it five minutes to settle down
Power on the hub and leave it five minutes to settle down

Should all be working.

the username/password for the TP link device should either be printed on it, or in the quickstart guide or similar.. 

[kpanchev]

Hi, I quick look at TP-Link AC1200 (VR400) shows that it is a VDSL/ADSL Modem Router and as such is not compatible with the Virgin Hub... You need a cable router like this https://www.tp-link.com/uk/home-networking/wifi-router/archer-c1200/

[Sean_HT]

Hi kpanchev,

Thank you for your reply, even with Hub in Modem Mode will this router not work?

Thanks,

[kpanchev]

No, it won't. You need to connect the cable from port1 on the hub to the WAN port of the router, on the one you have the WAN port is a RJ11 (telephone) plug, not a RJ45 (Ethernet) plug.

Completely different and incompatible standards.

[Sean_HT]

Hi kpanchev,

Thank you again for your reply! I will return this VR400 - can you 100% confirm a C1200 will work? TP Link Archer C1200 AC1200 Wireless Dual Band Gigabit Router | Ebuyer.com

Or are there similar priced routers recommended with Virgin Media and the Hub 3? This all began due to SIP ALG interfering with VoIP calls so I need something I can manage better.

Thanks

[sayekm]

If you decided  for TP-Link then these 2 fit your budget.

https://www.amazon.co.uk/TP-Link-C7-Wireless-Supports-Parental/dp/B07L5YRYF4/ref=sr_1_2?dchild=1&key...

https://www.amazon.co.uk/TP-Link-C7-Wireless-Supports-Parental/dp/B00CEB53MS/ref=sr_1_2?dchild=1&key...

[kpanchev]

Yes, the one you have selected will work. My personal preference though is this one:

https://www.amazon.co.uk/TP-Link-Next-Gen-Gigabit-Wireless-2402Mbps/dp/B083QK8HT2/ref=sr_1_2?crid=2L...

Unfortunately a bit more expensive and out of stock at the moment, but this is what I use myself at home.

[g0akc]

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@kpanchev wrote:

Hi, I quick look at TP-Link AC1200 (VR400) shows that it is a VDSL/ADSL Modem Router and as such is not compatible with the Virgin Hub... You need a cable router like this https://www.tp-link.com/uk/home-networking/wifi-router/archer-c1200/

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Sorry to potentially contradict but it would appear the VR400 should work on a cable connection (including VM) - the manufacturer claims it does - see their website;

https://www.tp-link.com/uk/home-networking/dsl-modem-router/archer-vr400/#specifications

One of the yellow Ethernet sockets is a WAN/LAN connection and that would be the one to connect to the Virgin Hub (in modem mode).

Ignore all the DSL settings/port and use the right settings and socket for cable connections - Internet connection type: DHCP I should imagine as shown on pages 14/15 onwards in the manual

https://static.tp-link.com/2020/202008/20200817/1910012826_Archer%20VR400(EU)_UG_REV3.0.0.pdf

[g0akc]

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@kpanchev wrote:

No, it won't. You need to connect the cable from port1 on the hub to the WAN port of the router, on the one you have the WAN port is a RJ11 (telephone) plug, not a RJ45 (Ethernet) plug.

Completely different and incompatible standards.

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See my other reply - the V400 appears to have a RJ45 WAN/LAN socket and support cable connections such as Virgin Media.

The WAN/LAN socket can be used either for the incoming internet connection or for connecting devices - the other three yellow sockets are LAN only, for devices only.  The internet connection type needs to be set correctly in the router config.