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Hub 3 Wifi SSID and Password reset to default every few days

Keeps happening every few days, also finding it impossible to get through to the technical department.  No issue in changing it back to what I want it to be, but inevitably resets again after a few days.  Is there a simple fix or known to be a common problem?

Does anyone know if there's a facility to chat online to the technical team or request some sort of callback?

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Re: Hub 3 Wifi SSID and Password reset to default every few days

Call it in on 150 (VM Phone) or 0345 454 1111 (any other phone) Calling at 08.00 midweek -- is the best time although people are still reporting getting through fine at other times with no long waits. Took just 20’ for me one midweek afternoon recently.

You can also text them on 07533 051809 include account name/number and what the issue is – replies may take longer.

A VM person should pick this up here and respond, but it can take several days for them to get here.

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John
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My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.
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