Hub 3 Solid red light

[Anne-Marie22]

Dear Virgin Team,

Our router (Hub 3.0) is showing a red light.

The router is hot.

I followed all the instructions in the forum: switching it off for a while to cool down, we have done to pinhole reset fir 30 seconds. The router is well ventilated, and it has been in the same place for over five years with no issue.

I would appreciate it if you could be replaced as soon as possible.

[Mr-Dice]

 😆  this was my solution .

[Travis_M]

Hi @Anne-Marie22 

Thanks for posting on our community forum and so sorry to hear about the issue with your hub.

I'll drop you a private message now to confirm some more details and investigate further, keep an eye on your inbox for a message from myself

Regards