Hub 3 - Solid Red Light

[ohnotagain25]

Hi. My Hub 3 has a solid red light. Have tried reboot, checked connections and even pin hole reset. Still red light. Can you offer any alternative advice? Thanks

[amyt2]

Same here, same here - also Hub3. Had a few dropout issues over the last few days, now got a solid red light, even after multiple restarts and a full reset... but internet still working. Mostly.

The router feels too warm, but nothing has changed in its positioning recently, and we've now moved it somewhere even more open.

[Ashleigh_C]

Hi there @ohnotagain25 

Thank you so much for your post and welcome to the community forums, it's great to have you back.

I am so sorry that you have faced this issue with your service and thank you so much again for posting. 

I do think it would be best for us to get you an engineer out to take a look, so I will pop you a Private Message so we can look into this. 

Also thank you to @amyt2 for joining, and I am so sorry to hear that you are also facing this issue. I will also pop you a Private Message so we can arrange the engineer. 

I will pop you both a PM across now, please keep an eye out for the envelope at the top of your screen alerting you to a new message.
 

[Ashleigh_C]

Hello @amyt2 

Thanks so much for your private message and confirming your address, I have now booked you a visit for your red light issue – you can check the date and time via your online account here. If you have any issues with accessing your online account or unable to see your visit, please do let us know and we’ll pop you a message to confirm.

There will be no charge for this visit unless:
• The technician diagnoses the faults as not being caused by our network/equipment 
• The technician discovers that the fault or problem relates to your equipment
• The technician discovers that the fault or problem relates to any system that we are not responsible for
The technician will confirm during their visit if any of these instances apply, and if so, a £25 charge will be applied to your account. 
Please ensure there is someone over the age of 18 present at the time of the visit. If you need to change or cancel your appointment you can do this online or via the My VM app by 4pm the day before the appointment.
If you do miss an agreed appointment for any reason, a £25 missed appointment charge will be applied to your account on the day of the appointment