Virgin Media Community

[jm69x22]

My hub3 had a red light for the past 3 weeks. 

Also I need some sort of mesh routers as the WiFi signal I too poor in two rooms. 

Calling 150 is pointless as nobody answers. 

Thanks. 

[Gareth_L]

Hello jm69x22

Thanks for your post 

This red light is it affecting your service at all on all devices 

I can see the hub hasn't been rebooted for a while, can you unplug it for a minute and back in again 

Your power levels are all in range

There is only one device that is showing poor connection 

The mesh system we do have is currently not available due to stock levels 

Please let me know how the hub is after a reboot 

Gareth_L

[jm69x22]

Hi, I actually did reboot it several times last week. 

Just did it again and the light is still red. 

Tx for your help.

Jml

[Beth_G]

Hi Jml,

Thanks for the update.

I've now arranged for a new hub to be sent out to you, so please expect this to be delivered within the next 3-5 working days. 

In the meantime, I'd recommend to avoid keeping your hub one when it is not needed and to avoid keeping it running for long periods of time.

Let us know how things go with the new hub in place.

Kind regards,

Beth

[jm69x22]

Hello Gareth 

Many Tx 4 that. 

I will let you know.

Cheers. 

Jml

[Martin_N]

Thank you for that jm69x22.

^Martin

[jm69x22]

Martin, I received the new hub 3 1 day after your message... Tx! That was fast.

Best and thanks for your help.