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Hub 3 Red Light

Dudleyn
Joining in

My Hub 3 has had a steady red light for several weeks now and every few days, my internet connection becomes unstable. I found that if I reboot the hub that this resolves my stability issues, but I’ve read on here that this red light is usually a terminal issue and typically requires replacing. The hub itself, is in a well ventilated position and isn’t hot or overheating and most of the time works well, but as I work from home, I need to rely on it being stable, so any advice on what to do next would be appreciated.

1 ACCEPTED SOLUTION

Accepted Solutions

John_GS
Forum Team
Forum Team

Hi @Dudleyn 

Thanks for posting and welcome to the community.

Apologies for the broadband issue.

I'll send you a PM now to assist further.

John_GS
Forum Team


Need a helpful hand to show you how to make a payment? Check out our guide - How to pay my Virgin Media bill

See where this Helpful Answer was posted

2 REPLIES 2

John_GS
Forum Team
Forum Team

Hi @Dudleyn 

Thanks for posting and welcome to the community.

Apologies for the broadband issue.

I'll send you a PM now to assist further.

John_GS
Forum Team


Need a helpful hand to show you how to make a payment? Check out our guide - How to pay my Virgin Media bill

Client62
Legend

It can be the LED is fading or it can an over temperature fault.

To check login in to the Hub 3 menu at http://192.168.0.1/   use the numeric HUB PASSWORD from the bottom side label.   ( this is not the Wi-Fi password )

Run the Network diagnostic tool

Scroll down through the results and find the Temperature entry.   Is it normal ?