Hub 3 Red LED

[thecremlin]

Our hub 3 has had a solid red LED for a few days now.

I believe this is an overheating indicator.

We've followed the advice to turn off/reboot etc, but the red LED persists. The hub is in the open and well ventilated.

The internet is working fine and the hub isn't hot, it's cold at the bottom and ever so slightly warm at the top. We're pretty sure it's always been like this.

I'm posting this so that VM will (hopefully) pick this up in a couple of days to progress.

If it helps, we actually have a spare hub 3. We moved house last year and VM didn't want the old hub back and we've not got around to disposing of it, so possibly that can be provisioned/reused.

Thanks.

[Client62]

Login to the Hub 3  menu at http://192.168.0.1/ and run the Network diagnostic tool

Scroll down through the report to the entry for Temperature - is it Normal or Over Temp ?

I give odds of 5% on seeing a reply to this thread !

[thecremlin]

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@Client62 wrote:

Login to the Hub 3  menu at http://192.168.0.1/ and run the Network diagnostic tool

Scroll down through the report to the entry for Temperature - is it Normal or Over Temp ?

I give odds of 5% on seeing a reply to this thread !

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Barring it moaning about the signal strength of a couple of older 2.4 wireless devices, it's green across the board including the temperature:

All a bit weird.

We don't care about the colour of the LED, it doesn't bother us if it's red as long as the hub still works, it's just their guidelines say to report it if it's red and I thought it might be easier to post here first rather than try to navigate customer services that has never been easy.

[Kain_W]

Hi thecremlin,

Thanks for your post and welcome back to the community.

So sorry to hear that the red light persist with your Hub, so we can investigate this matter further please expect a PM.

The message will appear within the envelope icon.

Regards,

[thecremlin]

@Kain_W & @Client62

An engineer was booked for Wednesday (thanks Kain_W), we couldn't make that so we rearranged to Friday (today).

The engineer turned up on the dot of 8am (having phoned 1st).  I explained the issue, internet fine, but hub with red light.  He took a quick look at an app and agreed there was no internet issues.

I mentioned having a "spare" hub 3 from the old house.  He said not to bother with that as he had a hub 5.  So, hub 3 out, hub 5 in.  We waited for it to be installed/provisioned and he left with both hub 3s.

We've no real need for a hub 5 (only being on the 250mb service), but as we do use it in router mode, I suppose the new WiFi 6 stuff might come in handy if we had a device that supported it 😉

A quick split of the 2.4 & 5 bands renaming them back to what they were and everything was reconnected (most stuff is connected via ethernet via powerline).  Anyway, we'll see how things go.