on 28-06-2021 02:13
Since I got my Hub 3 it continues to drop connection every single night at 1 - 2 am.
The hub goes from a yellow light to three green lights. Is there anything I can do to resolve this or am I stuck paying £60 a month for internet which craps out in the middle of working.
Here is my BQM
on 28-06-2021 02:23
on 28-06-2021 02:26
It has been going on for a about 4 months now
on 28-06-2021 07:05
on 28-06-2021 13:43
Cable Modem StatusItem Status Comments
Acquired Downstream Channel (Hz) | 202750000 | Locked |
Ranged Upstream Channel (Hz) | 46200000 | Locked |
Provisioning State | Online |
Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID
1 | 202750000 | -7.4 | 38 | 256 qam | 9 |
2 | 138750000 | -5.2 | 40 | 256 qam | 1 |
3 | 146750000 | -5.7 | 40 | 256 qam | 2 |
4 | 154750000 | -5.9 | 38 | 256 qam | 3 |
5 | 162750000 | -6 | 40 | 256 qam | 4 |
6 | 170750000 | -6.5 | 40 | 256 qam | 5 |
7 | 178750000 | -6.7 | 40 | 256 qam | 6 |
8 | 186750000 | -6.7 | 38 | 256 qam | 7 |
9 | 194750000 | -7 | 40 | 256 qam | 8 |
10 | 210750000 | -7.5 | 38 | 256 qam | 10 |
11 | 218750000 | -7.7 | 38 | 256 qam | 11 |
12 | 226750000 | -7.7 | 38 | 256 qam | 12 |
13 | 234750000 | -7.9 | 38 | 256 qam | 13 |
14 | 242750000 | -8.2 | 38 | 256 qam | 14 |
15 | 250750000 | -8.4 | 38 | 256 qam | 15 |
16 | 258750000 | -8.2 | 38 | 256 qam | 16 |
17 | 266750000 | -8.5 | 38 | 256 qam | 17 |
18 | 274750000 | -8.7 | 38 | 256 qam | 18 |
19 | 282750000 | -8.7 | 38 | 256 qam | 19 |
20 | 290750000 | -8.9 | 38 | 256 qam | 20 |
21 | 298750000 | -8.5 | 38 | 256 qam | 21 |
22 | 306750000 | -8.7 | 38 | 256 qam | 22 |
23 | 314750000 | -9.2 | 38 | 256 qam | 23 |
24 | 322750000 | -9 | 38 | 256 qam | 24 |
Downstream bonded channels
Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors
1 | Locked | 38.9 | 143 | 0 |
2 | Locked | 40.3 | 55 | 0 |
3 | Locked | 40.3 | 59 | 0 |
4 | Locked | 38.9 | 74 | 0 |
5 | Locked | 40.3 | 73 | 0 |
6 | Locked | 40.3 | 108 | 0 |
7 | Locked | 40.3 | 87 | 0 |
8 | Locked | 38.9 | 101 | 0 |
9 | Locked | 40.3 | 107 | 0 |
10 | Locked | 38.9 | 134 | 0 |
11 | Locked | 38.9 | 133 | 0 |
12 | Locked | 38.6 | 158 | 0 |
13 | Locked | 38.9 | 157 | 0 |
14 | Locked | 38.6 | 156 | 0 |
15 | Locked | 38.9 | 216 | 0 |
16 | Locked | 38.9 | 184 | 0 |
17 | Locked | 38.9 | 175 | 0 |
18 | Locked | 38.9 | 187 | 0 |
19 | Locked | 38.6 | 187 | 0 |
20 | Locked | 38.6 | 198 | 0 |
21 | Locked | 38.6 | 240 | 0 |
22 | Locked | 38.6 | 205 | 0 |
23 | Locked | 38.6 | 229 | 0 |
24 | Locked | 38.9 | 264 | 0 |
Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID
1 | 46200000 | 51 | 5120 | 64 qam | 3 |
2 | 39400000 | 51 | 5120 | 64 qam | 4 |
Upstream bonded channels
Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts
1 | ATDMA | 0 | 0 | 0 | 0 |
2 | ATDMA | 0 | 0 | 0 | 0 |
General Configuration
Network access | Allowed |
Maximum Number of CPEs | 1 |
Baseline Privacy | Enabled |
DOCSIS Mode | Docsis30 |
Config file | cmreg-vmdg505-bbt053-b.cm |
Primary Downstream Service Flow
SFID | 58586 |
Max Traffic Rate | 575000000 |
Max Traffic Burst | 42600 |
Min Traffic Rate | 0 |
Primary Upstream Service Flow
SFID | 58585 |
Max Traffic Rate | 38520000 |
Max Traffic Burst | 42600 |
Min Traffic Rate | 0 |
Max Concatenated Burst | 16320 |
Scheduling Type | BestEffort |
on 28-06-2021 13:44
Network Log
Time Priority Description
28/06/2021 01:17:40 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
28/06/2021 00:52:15 | Warning! | TCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
28/06/2021 00:52:15 | Warning! | Initializing Channel Timeout Expires - Time the CM can perform initial ranging on all upstream channels in the TCS has expired;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
27/06/2021 13:37:53 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
27/06/2021 13:05:45 | notice | LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
27/06/2021 00:41:9 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
27/06/2021 00:40:11 | Warning! | TCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
27/06/2021 00:40:11 | Warning! | Initializing Channel Timeout Expires - Time the CM can perform initial ranging on all upstream channels in the TCS has expired;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
26/06/2021 00:43:8 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
26/06/2021 00:42:8 | Warning! | TCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
26/06/2021 00:42:8 | Warning! | Initializing Channel Timeout Expires - Time the CM can perform initial ranging on all upstream channels in the TCS has expired;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
25/06/2021 01:11:47 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
25/06/2021 00:29:8 | Warning! | TCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
25/06/2021 00:29:8 | Warning! | Initializing Channel Timeout Expires - Time the CM can perform initial ranging on all upstream channels in the TCS has expired;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
24/06/2021 01:46:7 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
24/06/2021 00:17:11 | Warning! | TCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
24/06/2021 00:17:11 | Warning! | Initializing Channel Timeout Expires - Time the CM can perform initial ranging on all upstream channels in the TCS has expired;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
23/06/2021 05:36:45 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
23/06/2021 00:14:21 | Warning! | TCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
23/06/2021 00:14:21 | Warning! | Initializing Channel Timeout Expires - Time the CM can perform initial ranging on all upstream channels in the TCS has expired;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
on 28-06-2021 14:06
on 28-06-2021 14:51
An engineer should be heading out in the next 2 days. I will keep updated here if the issue gets resolved then. Thanks
on 28-06-2021 14:59
on 01-07-2021 04:19
Engineer came out yesterday and said everything was fixed. Waited until 2am to see if that was true and sadly it was not once again my internet has cut off between 1 - 2 am.
As before here is my BQM -
https://www.thinkbroadband.com/broadband/monitoring/quality/share/26bfd2c81218b2010bc1d0bfedf8ae59cb...
And my Hub status and logs.
Cable Modem StatusItem Status Comments
Acquired Downstream Channel (Hz) | 202750000 | Locked |
Ranged Upstream Channel (Hz) | 46200000 | Locked |
Provisioning State | Online |
Downstream bonded channels
Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID
1 | 202750000 | 0.7 | 40 | 256 qam | 9 |
2 | 138750000 | 2.9 | 40 | 256 qam | 1 |
3 | 146750000 | 2.4 | 40 | 256 qam | 2 |
4 | 154750000 | 2.2 | 40 | 256 qam | 3 |
5 | 162750000 | 2 | 40 | 256 qam | 4 |
6 | 170750000 | 1.9 | 40 | 256 qam | 5 |
7 | 178750000 | 1.5 | 40 | 256 qam | 6 |
8 | 186750000 | 1.5 | 40 | 256 qam | 7 |
9 | 194750000 | 1.2 | 40 | 256 qam | 8 |
10 | 210750000 | 0.2 | 40 | 256 qam | 10 |
11 | 218750000 | 0 | 40 | 256 qam | 11 |
12 | 226750000 | 0.2 | 40 | 256 qam | 12 |
13 | 234750000 | 0.5 | 40 | 256 qam | 13 |
14 | 242750000 | 0.2 | 40 | 256 qam | 14 |
15 | 250750000 | 0.2 | 40 | 256 qam | 15 |
16 | 258750000 | 0 | 40 | 256 qam | 16 |
17 | 266750000 | 0 | 40 | 256 qam | 17 |
18 | 274750000 | -0.2 | 40 | 256 qam | 18 |
19 | 282750000 | -0.2 | 40 | 256 qam | 19 |
20 | 290750000 | -0.2 | 40 | 256 qam | 20 |
21 | 298750000 | -0.2 | 40 | 256 qam | 21 |
22 | 306750000 | 0 | 40 | 256 qam | 22 |
23 | 314750000 | -0.7 | 40 | 256 qam | 23 |
24 | 322750000 | -0.2 | 40 | 256 qam | 24 |
Downstream bonded channels
Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors
1 | Locked | 40.3 | 7 | 0 |
2 | Locked | 40.3 | 0 | 0 |
3 | Locked | 40.3 | 6 | 0 |
4 | Locked | 40.3 | 5 | 0 |
5 | Locked | 40.3 | 5 | 0 |
6 | Locked | 40.3 | 5 | 0 |
7 | Locked | 40.9 | 0 | 0 |
8 | Locked | 40.9 | 3 | 0 |
9 | Locked | 40.9 | 6 | 0 |
10 | Locked | 40.9 | 9 | 0 |
11 | Locked | 40.3 | 7 | 0 |
12 | Locked | 40.9 | 8 | 0 |
13 | Locked | 40.9 | 8 | 0 |
14 | Locked | 40.3 | 5 | 0 |
15 | Locked | 40.3 | 2 | 0 |
16 | Locked | 40.9 | 1 | 0 |
17 | Locked | 40.9 | 6 | 0 |
18 | Locked | 40.9 | 6 | 0 |
19 | Locked | 40.3 | 4 | 0 |
20 | Locked | 40.3 | 5 | 0 |
21 | Locked | 40.9 | 4 | 0 |
22 | Locked | 40.3 | 5 | 0 |
23 | Locked | 40.3 | 4 | 0 |
24 | Locked | 40.9 | 7 | 0 |