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mcgonigleewan
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Message 1 of 23
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Hub 3 Rebooting every night between 1 - 2 AM BST

Since I got my Hub 3 it continues to drop connection every single night at 1 - 2 am.

The hub goes from a yellow light to three green lights. Is there anything I can do to resolve this or am I stuck paying £60 a month for internet which craps out in the middle of working.

Here is my BQM

https://www.thinkbroadband.com/broadband/monitoring/quality/share/26bfd2c81218b2010bc1d0bfedf8ae59cb... 

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jbrennand
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Message 2 of 23
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Re: Hub 3 Rebooting every night between 1 - 2 AM BST

VM often do network work/changes at that time. It usually only continues for 2 or 3 nights though. How long has yours been going on for?

--------------------
John
--------------------

I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router +2 Airport Express's. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.
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mcgonigleewan
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Message 3 of 23
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Re: Hub 3 Rebooting every night between 1 - 2 AM BST

It has been going on for a about 4 months now

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lotharmat
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Message 4 of 23
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Re: Hub 3 Rebooting every night between 1 - 2 AM BST

Can you post your Hub status and logs?
Someone should be spot if there is a problem
Navigate to http://192.168.0.1 (or http://192.168.100.1 - if in modem mode)
Don't log in!
Click on 'router status'
Copy/paste the data from each of the tabs. The forum software will remove the MAC addresses for you (you may need to click the 'post' button again).



------------------------------------------------------------------
Hub 3 - Modem Mode - TP-Link Archer C7

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mcgonigleewan
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Re: Hub 3 Rebooting every night between 1 - 2 AM BST

Cable Modem StatusItem Status Comments

Acquired Downstream Channel (Hz)
202750000
Locked
Ranged Upstream Channel (Hz)
46200000
Locked
Provisioning State
Online

 

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1202750000-7.438256 qam9
2138750000-5.240256 qam1
3146750000-5.740256 qam2
4154750000-5.938256 qam3
5162750000-640256 qam4
6170750000-6.540256 qam5
7178750000-6.740256 qam6
8186750000-6.738256 qam7
9194750000-740256 qam8
10210750000-7.538256 qam10
11218750000-7.738256 qam11
12226750000-7.738256 qam12
13234750000-7.938256 qam13
14242750000-8.238256 qam14
15250750000-8.438256 qam15
16258750000-8.238256 qam16
17266750000-8.538256 qam17
18274750000-8.738256 qam18
19282750000-8.738256 qam19
20290750000-8.938256 qam20
21298750000-8.538256 qam21
22306750000-8.738256 qam22
23314750000-9.238256 qam23
24322750000-938256 qam24



Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1Locked38.91430
2Locked40.3550
3Locked40.3590
4Locked38.9740
5Locked40.3730
6Locked40.31080
7Locked40.3870
8Locked38.91010
9Locked40.31070
10Locked38.91340
11Locked38.91330
12Locked38.61580
13Locked38.91570
14Locked38.61560
15Locked38.92160
16Locked38.91840
17Locked38.91750
18Locked38.91870
19Locked38.61870
20Locked38.61980
21Locked38.62400
22Locked38.62050
23Locked38.62290
24Locked38.92640

 

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

14620000051512064 qam3
23940000051512064 qam4



Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1ATDMA0000
2ATDMA0000

 

General Configuration

Network access
Allowed
Maximum Number of CPEs
1
Baseline Privacy
Enabled
DOCSIS Mode
Docsis30
Config file
cmreg-vmdg505-bbt053-b.cm



Primary Downstream Service Flow

SFID58586
Max Traffic Rate575000000
Max Traffic Burst42600
Min Traffic Rate0



Primary Upstream Service Flow

SFID58585
Max Traffic Rate38520000
Max Traffic Burst42600
Min Traffic Rate0
Max Concatenated Burst16320
Scheduling TypeBestEffort




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mcgonigleewan
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Message 6 of 23
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Re: Hub 3 Rebooting every night between 1 - 2 AM BST

Network Log

Time Priority Description

28/06/2021 01:17:40criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
28/06/2021 00:52:15Warning!TCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
28/06/2021 00:52:15Warning!Initializing Channel Timeout Expires - Time the CM can perform initial ranging on all upstream channels in the TCS has expired;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
27/06/2021 13:37:53criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
27/06/2021 13:05:45noticeLAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
27/06/2021 00:41:9criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
27/06/2021 00:40:11Warning!TCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
27/06/2021 00:40:11Warning!Initializing Channel Timeout Expires - Time the CM can perform initial ranging on all upstream channels in the TCS has expired;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
26/06/2021 00:43:8criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
26/06/2021 00:42:8Warning!TCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
26/06/2021 00:42:8Warning!Initializing Channel Timeout Expires - Time the CM can perform initial ranging on all upstream channels in the TCS has expired;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
25/06/2021 01:11:47criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
25/06/2021 00:29:8Warning!TCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
25/06/2021 00:29:8Warning!Initializing Channel Timeout Expires - Time the CM can perform initial ranging on all upstream channels in the TCS has expired;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
24/06/2021 01:46:7criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
24/06/2021 00:17:11Warning!TCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
24/06/2021 00:17:11Warning!Initializing Channel Timeout Expires - Time the CM can perform initial ranging on all upstream channels in the TCS has expired;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
23/06/2021 05:36:45criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
23/06/2021 00:14:21Warning!TCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
23/06/2021 00:14:21Warning!Initializing Channel Timeout Expires - Time the CM can perform initial ranging on all upstream channels in the TCS has expired;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
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lotharmat
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Message 7 of 23
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Re: Hub 3 Rebooting every night between 1 - 2 AM BST

Downstream power is too low and you only have 2 upstream channels, both maxxed!

You'll need an engineer visit to rectify this! VM Staff should pick this up shortly!

Or you could call it through on 150 as a broadband fault - it will ask you to reboot - then hang up on you.

Just call back and it should see that you've rebooted and there is a problem and then arrange an engineer visit!



------------------------------------------------------------------
Hub 3 - Modem Mode - TP-Link Archer C7

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mcgonigleewan
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Message 8 of 23
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Re: Hub 3 Rebooting every night between 1 - 2 AM BST

An engineer should be heading out in the next 2 days. I will keep updated here if the issue gets resolved then. Thanks  

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lotharmat
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Message 9 of 23
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Re: Hub 3 Rebooting every night between 1 - 2 AM BST

Brilliant! - Keep us posted!



------------------------------------------------------------------
Hub 3 - Modem Mode - TP-Link Archer C7

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mcgonigleewan
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Message 10 of 23
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Re: Hub 3 Rebooting every night between 1 - 2 AM BST

Engineer came out yesterday and said everything was fixed. Waited until 2am to see if that was true and sadly it was not once again my internet has cut off between 1 - 2 am.

As before here is my BQM - 

https://www.thinkbroadband.com/broadband/monitoring/quality/share/26bfd2c81218b2010bc1d0bfedf8ae59cb...

 

And my Hub status and logs.

 

Cable Modem StatusItem Status Comments

Acquired Downstream Channel (Hz)
202750000
Locked
Ranged Upstream Channel (Hz)
46200000
Locked
Provisioning State
Online

 

Downstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

12027500000.740256 qam9
21387500002.940256 qam1
31467500002.440256 qam2
41547500002.240256 qam3
5162750000240256 qam4
61707500001.940256 qam5
71787500001.540256 qam6
81867500001.540256 qam7
91947500001.240256 qam8
102107500000.240256 qam10
11218750000040256 qam11
122267500000.240256 qam12
132347500000.540256 qam13
142427500000.240256 qam14
152507500000.240256 qam15
16258750000040256 qam16
17266750000040256 qam17
18274750000-0.240256 qam18
19282750000-0.240256 qam19
20290750000-0.240256 qam20
21298750000-0.240256 qam21
22306750000040256 qam22
23314750000-0.740256 qam23
24322750000-0.240256 qam24



Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1Locked40.370
2Locked40.300
3Locked40.360
4Locked40.350
5Locked40.350
6Locked40.350
7Locked40.900
8Locked40.930
9Locked40.960
10Locked40.990
11Locked40.370
12Locked40.980
13Locked40.980
14Locked40.350
15Locked40.320
16Locked40.910
17Locked40.960
18Locked40.960
19Locked40.340
20Locked40.350
21Locked40.940
22Locked40.350
23Locked40.340
24Locked40.970
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