My Hub 3 is randomly restarting itself, just happened twice in the last 10 minutes. This started happening about two weeks ago. No changes to the setup. The Hub is in Modem mode. It's not overheating as it is in the open and doesn't feel hot to touch.
Can anyone advise, including VM support if you read these forums?
This is extremely irritating especially during during COVID times when we are working at home.
Just to add further info after reading other posts.
When this happens all internet connectivity is lost until the Hub has fully restarted/rebooted and internet services re-established. Usually only takes a minute or two but frustrating if you are in the middle of a Teams call! Usual light sequences noted on the front of the Hub as it restarts itself until it is fully on line in Modem mode.
Hub 3 appeared to be rebooting: wifi SSIDs disappear from being broadcast for about 4 minutes, lights on the Hub 3 go through the same sequence as when the Hub 3 is powered on. BUT, no "01/01/1970" in the log, so no evidence of a reboot there. Apart from the seeming reboot internet was fine, levels looked good, error levels low, post-RS usually zero, occasionally 1 or 2.
Virgin engineer came round. He seemed a little sceptical of my "reboot" claims given he lack of log entries, but what can you say, it looks exactly like a reboot in terms of lack of connectivity and Hub lights. He put a new Hub 3 in place. Sadly, exactly the same as the previous one, no improvement.
Note I'd done a pin-reset previously. That took the firmware version back and the Hub was stable until the firmware updated again. Hmmm. Suspicious.
Anyway, I bought a router, moved to modem mode and all is now super-stable. So, you could battle Virgin or maybe just give up and go down the modem mode route.