Virgin Media Community

[miketu2012]

I have recently had issues with a red light on my Hub 3 on two occasions which resolved themselves. I now have a permanent orange light. The hub feels quite warm, but not hot, to the touch. My Ethernet connection speed is good but the wifi speeds are slower than usual even close to the hub. Should my hub be replaced?

[jbrennand]

Red light on Hub3 may be overheating.

Orange light is just a sign of an ageing 1p LED as it fades from white>beige>yellow>orange.

It usually has no bearing on any issues you are having (unless it really is read and overheating)

As its just a wifi issue - see a recent post of mine on that in message 2 here..

https://community.virginmedia.com/t5/Networking-and-WiFi/Persistent-green-lights/m-p/5250918#M528106

[Ayisha_B]

Hi @miketu2012 👋,

Welcome back to our Community Forums and thanks for your post. 

A red light on the hub is an overheating indicator. 

Please ensure the hub is always out in the open and in a well ventilated location. 

If you feel it is hot to touch, we'd recommend switching it off to allow it to cool down. 

There's no official status with the orange light as such. 

I have ran some checks on our systems for you and I can not see any issues at the time of writing. 

We have some tips here on how to get the best out of your wireless connections.

If I can help with anything else, let me know 😊

[miketu2012]

Hi Ayisha. Thanks for your reply. Since my post the hub light has turned pink and now back to orange 🤷. Although my Ethernet connection is good all the time I’m getting big variations in speed over Wi-Fi when I do speed tests. I turn off all my devices with the exception of my laptop which I use for the test. Upload speeds are always consistent. The download speed is well below my Ethernet speed and well below the speed my laptop is capable of. I live in a bungalow and am never more than 15 metres from my hub. When I use the laptop at my mothers house I get much better results from her hub 4. I can’t help feeling that there must be an issue with my hubs Wi-Fi. I recently received a Wi-Fi booster as part of my new package and this hasn’t improved my speeds. 

Mike

[Gareth_L]

Hello miketu2012.

Thanks for your reply.

Would you be happy for me to look at getting a new Hub sent out.

If you don't mind, I will need to send you a private message to pass security and arrange this. 
If you can check the purple envelope top right of your screen that would be great. 
Regards     
Gareth_L
 

[miketu2012]

Hi Gareth

Thanks for your message. I'm happy for you to look into a replacement hub for me. I have received your DM and replied.

Regards

Mike

[Gareth_L · Accepted solution]

Thanks for passing security miketu2012.

The replacement Hub has been ordered for you.

I sent you a private message with the date and time.

Can you please let me know how you get on.

Gareth_L
 

[miketu2012]

Thanks Gareth. I will update you with how I get on.

Mike