I have the same problem as many others with this so it should be well known to Virgin by now. I have phoned Virgin and spent ages waiting for someone to pick up. On the recorded answer it says out in your mobile number and someone will get back but no one ever does. Got through once and the person said was reading questions none of which were relevant to my query. Put on hold for 5 mins whilst he referred to someone else. Came back and asked more non relevant questions. Put me on hold again whilst he referred to another person. After 10 minutes line went dead and phone said other person has cleared. On the phone for 35 minutes. Phoned again later and on phone for 40 minutes, no one answered, just recorded message. Last Thursday at 12.12. sent a text. What a surprise! No response. My contract expires in 2 months so will be very seriously look for another provider. Had wifi with Blueyonder and then Virgin, so a very long time but they do not care. Been loyal tio them for years but it does not count for anything with them. Would not recommend Virgin to anyone now. Now wait and see if anyone from Virgin can actually be bothered.
I am very concerned that this red light is a very serious problem and could cause damage to me equipment or even my home.
Hi. Thanks for getting back. When the issue first arose, I tried switching hub off and then on again, doing a reset of the hub and switching off at the mains and switching back on. Did all but reset a few times but it did not make any difference.
Today, I have switched hub off and then back on. Also, off at the mains and on again. Both times after flashing lights, it finally settles on just the red light.
Intermittently, the wifi links on PC, Ipad and Android phone all disconnect but can go days without this happening. Is this a problem with the hub or the speeds? When I first started I had 50 mbps and over the years this was increased at no charge to 200. However, last year at my renewal the cost had risen quite a lot and it was suggested I reduce my speed to 100 to save money, which I did.
I would like to take up the offer of a new hub if this gets rid of the red light and hopefully I will have a more reliable coonection. I assume that there will be no charge whatsoever for the new hub. If there is then I will have to review my options.