Hub 3 Not working with my Routers anymore

[swampy46]

Hi a couple of weeks ago my internet went off

since it cam back on my router keeps losing interent from the hub now

the only way I can get the internet back on is if i switch  the hub in normal mode .(not using my 3rd party router)

Sometimes the router will work sometimes it wont't

I purchased 2 new routers as I thought It was my linky ea9500 dieing but it's happerning to both new routers also

They will work sometimes but eventually they go off line ..only way to get internet back is hub normal mode now

Then I can;t connect my security cameras

When I phoned virgin last week they monitored my connection and sent me a text saying everything looks good but last night the problem came back .. So today I had to put hub into normal mode again !

[swampy46]

3.0 Upstream channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

1	30100000	41.770599	5120 KSym/sec	64QAM	4
2	36600000	41.770599	5120 KSym/sec	64QAM	3
3	43100000	41.270599	5120 KSym/sec	16QAM	2
4	23600000	41.770599	5120 KSym/sec	64QAM	9
5	49600000	41.020599	5120 KSym/sec	16QAM	1

[Ashleigh_C]

Hi there @swampy46 

Thank you so much for popping back to us and I am so sorry to hear some issues have returned. 

I have taken a look on our side and I cannot see that there are any issues that could be causing these issues, can I ask how things are looking since your last post?