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Hub 3 Not working with my Routers anymore

On our wavelength

Hi a couple of weeks ago my internet went off

since it cam back on my router keeps losing interent from the hub now

the only way I can get the internet back on is if i switch  the hub in normal mode .(not using my 3rd party router)

Sometimes the router will work sometimes it wont't

I purchased 2 new routers as I thought It was my linky ea9500 dieing but it's happerning to both new routers also

They will work sometimes but eventually they go off line ..only way to get internet back is hub normal mode now

Then I can;t connect my security cameras

When I phoned virgin last week they monitored my connection and sent me a text saying everything looks good but last night the problem came back .. So today I had to put hub into normal mode again !


On our wavelength

3.0 Upstream channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

13010000041.7705995120 KSym/sec64QAM4
23660000041.7705995120 KSym/sec64QAM3
34310000041.2705995120 KSym/sec16QAM2
42360000041.7705995120 KSym/sec64QAM9
54960000041.0205995120 KSym/sec16QAM1

Hi there @swampy46 

Thank you so much for popping back to us and I am so sorry to hear some issues have returned. 

I have taken a look on our side and I cannot see that there are any issues that could be causing these issues, can I ask how things are looking since your last post?