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Hub 3 Not working with my Routers anymore

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swampy46
On our wavelength

‎17-05-2023 16:39 - edited ‎17-05-2023 16:41

Hi a couple of weeks ago my internet went off

since it cam back on my router keeps losing interent from the hub now

the only way I can get the internet back on is if i switch  the hub in normal mode .(not using my 3rd party router)

Sometimes the router will work sometimes it wont't

I purchased 2 new routers as I thought It was my linky ea9500 dieing but it's happerning to both new routers also

They will work sometimes but eventually they go off line ..only way to get internet back is hub normal mode now

Then I can;t connect my security cameras

When I phoned virgin last week they monitored my connection and sent me a text saying everything looks good but last night the problem came back .. So today I had to put hub into normal mode again !

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VMUser1812
Fibre optic

‎18-05-2023 17:54 - edited ‎18-05-2023 17:57

OK, well the red light is a sign of overheating, now it probably isn’t actually overheating but more a symptom of failing components in the hub, so don’t panic! But this in itself should be sufficient grounds for VM to immediately offer to replace the hub (hint to the forum team here), on the grounds that it it were to dangerously overheat in the future, then how would you know?

So either the hub is overheating, and needs to be replaced as a danger to the user, or it isn’t and some components are beginning to fail. And if, say the heat sensor was failing, then maybe the Ethernet port components are as well, no?

It does make sense; if the switch part of the hub were to be failing, when you have your own router attached and the Ethernet ports decide to have a lay down, then that disconnects your router and the WiFi provision from it.

Basically the hub just needs to be replaced!

See where this Helpful Answer was posted

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swampy46
On our wavelength

on ‎17-05-2023 16:51

Downstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

13310000009.538256 qam25
22030000008.838256 qam9
32110000009.138256 qam10
42190000009.538256 qam11
52270000009.538256 qam12
623500000010.138256 qam13
72430000009.838256 qam14
825100000010.438256 qam15
925900000010.138256 qam16
1026700000010.438256 qam17
1127500000010.438256 qam18
1228300000010.138256 qam19
132910000009.838256 qam20
142990000009.338256 qam21
153070000009.338256 qam22
163150000008.438256 qam23
173230000009.338256 qam24
183390000009.938256 qam26
1934700000010.138256 qam27
203550000001038256 qam28
2136300000010.538256 qam29
2237100000010.438256 qam30
233790000001138256 qam31
2438700000010.838256 qam32



Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1Locked38.9100
2Locked38.960
3Locked38.660
4Locked38.990
5Locked38.970
6Locked38.960
7Locked38.600
8Locked38.960
9Locked38.960
10Locked38.950
11Locked38.960
12Locked38.950
13Locked38.960
14Locked38.670
15Locked38.660
16Locked38.670
17Locked38.680
18Locked38.6140
19Locked38.680
20Locked38.970
21Locked38.960
22Locked38.970
23Locked38.950
24Locked38.970
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swampy46
On our wavelength

on ‎17-05-2023 16:51

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

14960000038.8512064 qam1
23660007339.8512064 qam3
33010000040512064 qam4
44310004939512064 qam2
52360000040512064 qam9



Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1ATDMA0020
2ATDMA0000
3ATDMA0000
4ATDMA0000
5ATDMA0000
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swampy46
On our wavelength

on ‎17-05-2023 16:52

Network Log

Time Priority Description

17/05/2023 13:59:45noticeLAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
17/05/2023 13:59:7Warning!LAN login FAILED : Incorrect Username / Password / ConnectionType;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
01/01/1970 00:01:39criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
17/05/2023 11:53:40noticeLAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
01/01/1970 00:01:38criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
17/05/2023 00:50:56Warning!LAN login FAILED : Incorrect Username / Password / ConnectionType;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
13/05/2023 06:43:2criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
12/05/2023 23:04:0ErrorDHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
10/05/2023 09:56:59criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
09/05/2023 07:08:10noticeLAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
01/01/1970 00:01:43criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
08/05/2023 22:44:57noticeLAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
08/05/2023 22:44:29Warning!LAN login FAILED : Incorrect Username / Password / ConnectionType;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
08/05/2023 19:49:41noticeLAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
08/05/2023 19:11:17criticalReceived Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
08/05/2023 19:09:7criticalUnicast Maintenance Ranging attempted - No response - Retries exhausted;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
08/05/2023 19:09:7criticalRanging Request Retries exhausted;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
08/05/2023 19:07:17criticalReceived Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
08/05/2023 19:06:43criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
08/05/2023 19:04:29criticalReceived Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
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swampy46
On our wavelength

on ‎17-05-2023 16:54

I very close to the Virgin box in the street ...it's like less than 10 meters from my house 

the virgin hub 3 has a -10 attenator fitted to the back of it

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Cardiffman282
Knows their stuff

on ‎17-05-2023 16:58

About 9 of your downstream channel power levels are too high. 

I'm not a Very Insightful Person (just a little bit, sometimes). I don't work for Virgin Media (but then nor do any of the offshore customer service agents).
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legacy1
Alessandro Volta
In response to Cardiffman282

on ‎17-05-2023 17:14

@Cardiffman282 wrote:

About 9 of your downstream channel power levels are too high. 

Its fine.

test modem mode with a PC to the hub without a router power off hub in modem mode for 2min then power it on unplug replug ethernet to get DHCP to pull a IP

---------------------------------------------------------------

BQM, Test for outgoing ports and SSL/L2TP VPN test

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swampy46
On our wavelength

‎18-05-2023 13:58 - edited ‎18-05-2023 14:04

it's still not working right

had a few disconnets last night .....Playing youtube videos buffer and amazon fire stick buffers

2 weeks I've been going thru this ringing virgin support is no help

all they do is monitor witha text

my desktop pc shows me it's disconnected ..no internet

happens with  all my devices

the modem lights says it online when it's not then I have to keep rebooting the hub!

This happens when using just the virgin hub and also happen if i use my 3rd party router

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VMUser1812
Fibre optic

on ‎18-05-2023 16:12

How are you connecting your PC, is it over Ethernet cabling or WiFi?

If it’s over wire, then I strongly suspect that the VM hub is on its way out, specifically, it’s dropping the ethernet connections!

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swampy46
On our wavelength
In response to VMUser1812

on ‎18-05-2023 17:21

Hi

Yes my PC is connected using LAN cable no wifi . It happens to all devices

You maybe right my hub3 is many years old now , Virgin did replace it  years ago after the old one went faulty

Been with virgin well blueyonder since 2001 but the service has gotten worse

 

 

 

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