17-05-2023 16:39 - edited 17-05-2023 16:41
Hi a couple of weeks ago my internet went off
since it cam back on my router keeps losing interent from the hub now
the only way I can get the internet back on is if i switch the hub in normal mode .(not using my 3rd party router)
Sometimes the router will work sometimes it wont't
I purchased 2 new routers as I thought It was my linky ea9500 dieing but it's happerning to both new routers also
They will work sometimes but eventually they go off line ..only way to get internet back is hub normal mode now
Then I can;t connect my security cameras
When I phoned virgin last week they monitored my connection and sent me a text saying everything looks good but last night the problem came back .. So today I had to put hub into normal mode again !
Answered! Go to Answer
18-05-2023 17:54 - edited 18-05-2023 17:57
OK, well the red light is a sign of overheating, now it probably isn’t actually overheating but more a symptom of failing components in the hub, so don’t panic! But this in itself should be sufficient grounds for VM to immediately offer to replace the hub (hint to the forum team here), on the grounds that it it were to dangerously overheat in the future, then how would you know?
So either the hub is overheating, and needs to be replaced as a danger to the user, or it isn’t and some components are beginning to fail. And if, say the heat sensor was failing, then maybe the Ethernet port components are as well, no?
It does make sense; if the switch part of the hub were to be failing, when you have your own router attached and the Ethernet ports decide to have a lay down, then that disconnects your router and the WiFi provision from it.
Basically the hub just needs to be replaced!
on 17-05-2023 16:51
Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID
1 | 331000000 | 9.5 | 38 | 256 qam | 25 |
2 | 203000000 | 8.8 | 38 | 256 qam | 9 |
3 | 211000000 | 9.1 | 38 | 256 qam | 10 |
4 | 219000000 | 9.5 | 38 | 256 qam | 11 |
5 | 227000000 | 9.5 | 38 | 256 qam | 12 |
6 | 235000000 | 10.1 | 38 | 256 qam | 13 |
7 | 243000000 | 9.8 | 38 | 256 qam | 14 |
8 | 251000000 | 10.4 | 38 | 256 qam | 15 |
9 | 259000000 | 10.1 | 38 | 256 qam | 16 |
10 | 267000000 | 10.4 | 38 | 256 qam | 17 |
11 | 275000000 | 10.4 | 38 | 256 qam | 18 |
12 | 283000000 | 10.1 | 38 | 256 qam | 19 |
13 | 291000000 | 9.8 | 38 | 256 qam | 20 |
14 | 299000000 | 9.3 | 38 | 256 qam | 21 |
15 | 307000000 | 9.3 | 38 | 256 qam | 22 |
16 | 315000000 | 8.4 | 38 | 256 qam | 23 |
17 | 323000000 | 9.3 | 38 | 256 qam | 24 |
18 | 339000000 | 9.9 | 38 | 256 qam | 26 |
19 | 347000000 | 10.1 | 38 | 256 qam | 27 |
20 | 355000000 | 10 | 38 | 256 qam | 28 |
21 | 363000000 | 10.5 | 38 | 256 qam | 29 |
22 | 371000000 | 10.4 | 38 | 256 qam | 30 |
23 | 379000000 | 11 | 38 | 256 qam | 31 |
24 | 387000000 | 10.8 | 38 | 256 qam | 32 |
Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors
1 | Locked | 38.9 | 10 | 0 |
2 | Locked | 38.9 | 6 | 0 |
3 | Locked | 38.6 | 6 | 0 |
4 | Locked | 38.9 | 9 | 0 |
5 | Locked | 38.9 | 7 | 0 |
6 | Locked | 38.9 | 6 | 0 |
7 | Locked | 38.6 | 0 | 0 |
8 | Locked | 38.9 | 6 | 0 |
9 | Locked | 38.9 | 6 | 0 |
10 | Locked | 38.9 | 5 | 0 |
11 | Locked | 38.9 | 6 | 0 |
12 | Locked | 38.9 | 5 | 0 |
13 | Locked | 38.9 | 6 | 0 |
14 | Locked | 38.6 | 7 | 0 |
15 | Locked | 38.6 | 6 | 0 |
16 | Locked | 38.6 | 7 | 0 |
17 | Locked | 38.6 | 8 | 0 |
18 | Locked | 38.6 | 14 | 0 |
19 | Locked | 38.6 | 8 | 0 |
20 | Locked | 38.9 | 7 | 0 |
21 | Locked | 38.9 | 6 | 0 |
22 | Locked | 38.9 | 7 | 0 |
23 | Locked | 38.9 | 5 | 0 |
24 | Locked | 38.9 | 7 | 0 |
on 17-05-2023 16:51
Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID
1 | 49600000 | 38.8 | 5120 | 64 qam | 1 |
2 | 36600073 | 39.8 | 5120 | 64 qam | 3 |
3 | 30100000 | 40 | 5120 | 64 qam | 4 |
4 | 43100049 | 39 | 5120 | 64 qam | 2 |
5 | 23600000 | 40 | 5120 | 64 qam | 9 |
Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts
1 | ATDMA | 0 | 0 | 2 | 0 |
2 | ATDMA | 0 | 0 | 0 | 0 |
3 | ATDMA | 0 | 0 | 0 | 0 |
4 | ATDMA | 0 | 0 | 0 | 0 |
5 | ATDMA | 0 | 0 | 0 | 0 |
on 17-05-2023 16:52
Time Priority Description
17/05/2023 13:59:45 | notice | LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
17/05/2023 13:59:7 | Warning! | LAN login FAILED : Incorrect Username / Password / ConnectionType;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
01/01/1970 00:01:39 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
17/05/2023 11:53:40 | notice | LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
01/01/1970 00:01:38 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
17/05/2023 00:50:56 | Warning! | LAN login FAILED : Incorrect Username / Password / ConnectionType;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
13/05/2023 06:43:2 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
12/05/2023 23:04:0 | Error | DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
10/05/2023 09:56:59 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
09/05/2023 07:08:10 | notice | LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
01/01/1970 00:01:43 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
08/05/2023 22:44:57 | notice | LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
08/05/2023 22:44:29 | Warning! | LAN login FAILED : Incorrect Username / Password / ConnectionType;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
08/05/2023 19:49:41 | notice | LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
08/05/2023 19:11:17 | critical | Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
08/05/2023 19:09:7 | critical | Unicast Maintenance Ranging attempted - No response - Retries exhausted;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
08/05/2023 19:09:7 | critical | Ranging Request Retries exhausted;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
08/05/2023 19:07:17 | critical | Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
08/05/2023 19:06:43 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
08/05/2023 19:04:29 | critical | Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
on 17-05-2023 16:54
I very close to the Virgin box in the street ...it's like less than 10 meters from my house
the virgin hub 3 has a -10 attenator fitted to the back of it
on 17-05-2023 16:58
on 17-05-2023 17:14
@Cardiffman282 wrote:About 9 of your downstream channel power levels are too high.
Its fine.
test modem mode with a PC to the hub without a router power off hub in modem mode for 2min then power it on unplug replug ethernet to get DHCP to pull a IP
18-05-2023 13:58 - edited 18-05-2023 14:04
it's still not working right
had a few disconnets last night .....Playing youtube videos buffer and amazon fire stick buffers
2 weeks I've been going thru this ringing virgin support is no help
all they do is monitor witha text
my desktop pc shows me it's disconnected ..no internet
happens with all my devices
the modem lights says it online when it's not then I have to keep rebooting the hub!
This happens when using just the virgin hub and also happen if i use my 3rd party router
on 18-05-2023 16:12
How are you connecting your PC, is it over Ethernet cabling or WiFi?
If it’s over wire, then I strongly suspect that the VM hub is on its way out, specifically, it’s dropping the ethernet connections!
on 18-05-2023 17:21
Hi
Yes my PC is connected using LAN cable no wifi . It happens to all devices
You maybe right my hub3 is many years old now , Virgin did replace it years ago after the old one went faulty
Been with virgin well blueyonder since 2001 but the service has gotten worse