I'm afraid the BQM hass been rejected as it contains your IP address.
It definitely shows there's a problem with your connection though.
virgin-tv-error-codes/cs2004 can sometimes be caused when there's a local area issue -
However, if you click the error code link it shows you how to check your connections as that's the major reason for that error.
Regarding local issues, ave you looked at Check service status at the top of the page? You can also a run a test on your equipment from there.
The Check Service Status is often only populated with details of wide spread outages.
You could also try the automated Service Status number 0800 561 0061. This often gives details of more localised issues down to postcode level.
Whilst not ideal it's probably a better indicator of known problems and should also show the latest estimated date/time for the fault to be repaired.
If your cabling is OK and there are no known faults then post your hub stats.
There are a lot of tech guru's on the forum that can look into your issues but they need the full details from the Router Status page. So please copy/paste 3 FULL sets of data onto here (not screenshots) – from the Downstream, Upstream, & Network Logs pages.
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