I moved from BT to Virgin about 10 months ago. We live in a bungalow and moved to virgin to get a speed improvement.
To be honest our speed is now great.
However the Wi-Fi at home is borderline dreadful. In my opinion I would assume this is an issue with the Hub3. With our previous BT Hub we got Wi-Fi Coverage over the full house and even the back garden. With the Hub 3 the Wi-Fi Coverage Struggles to reach my office 6m from the hub and stops working when I close some doors (Its really strange too as the device is still connected to Wi-fi, just not receiving internet). We also have devices regularly kicked off the hub. Wasn't sure whether there was a maximum number of IP addresses causing an issue.
The light on the Hub 3 is always red even although it does have broadband.
Everything seems to have gotten worse since I got the pod. The virgin internet is great but the whole home wi-fi experience seems extremely poor.
In a recent call I was told I had too many devices overloading the hub which I don't understand unless my IP range has less than 10-15 IPs. We are an average home of maybe 20 devices. (Sky, Ipad, phones, laptops etc? Totally lost here