Have you checked the 'Check Service Status' at the top of the page ?
If nothing is showing try phoning 0800 561 0061, this will tell you of more local issues that may be affecting your district. Be aware that it isn't a manned line.
Go round all the accessible internal and external co-ax connections and ensure that they are finger tight.
If everything above is OK we need do some more troubleshooting; to start with …
Can you set up a Broadband Quality Monitor (BQM) at thinkbroadband.com - this will give you an insight into what is happening with the signal at the other side of the Hub, it will take a few hours to get any kind of trend showing although you should post the link straight away.
Post a 'Live Link' to your BQM on here.
Instructions for posting BQM Link
Under your BQM graph are two links in red.
Click the lower link (Share Live Graph) then click generate.
Copy the text in the Direct Link box, beware, there may be more text than you can see.
On here click the Link icon (2 links chain to the left of the camera icon)
In the URL box paste the link you copied and in the ‘text to display’ box write My BQM then click OK - you can post the link straight away.
Can you please
Type 192.168.0.1 (192.168.100.1 in Modem mode) into your browser URL bar and press enter.
Hub 2 & 3 When the page appears DO NOT LOG IN but click ‘Check Router Status’.
Hub 4 When the page appears LOG IN then click ‘Check Router Status’.
Copy and paste the contents of the Downstream, Upstream, Configuration and Network Log tabs onto here, if you get a yellow / straw box warning click the Post button again. Use one post for each tab if you wish. Please do not use screen grabs.
Welcome to our Community and thanks so much for your posts - sorry that you're having some intermittent connection issues. I have checked your BQM and all seems to be looking ok; are you still having issues at home?
I've not been able to locate your account to go through any checks remotely as yet so I'll pop you a quick Private Message so we can take some information and take a look for you.
Look out for the Purple Envelope and pop me a reply when you can.
Thanks so much for your Private Message with your account information. I have managed to locate your account now and have gone through a few remote checks from here.
We can see that it's been around 10 days since your last rebooted your Hub; if you could reboot at your earliest convenience that would be a great start. Your Power levels are a little out of scope but before going any further with that, we need to see how things are looking after the reboot.
Our systems have identified a network issue over the last few days which is affecting multiple customers in your area. There is a high percentage of customers in the street whose power levels aren't quite right. This is likely to cause connectivity and performance issues. Our engineering teams have been automatically notified of the issue and will will need to send a network technician to the cabinet to fix the issue. We will fix the issue as soon as possible.