Thanks for picking this up, your help is appreciated as I'm getting to the end of my tether here.
Same story from yesterday and today unfortunately.
Slow to respond and sometimes not responding at all - Its a complete waste of time.
Here is the graph from today / yesterday showing peaks in latency which I understand explains the lagging/slow response.
The speed test also shows the same story - Nowhere near the 100mbps speed as advertised, its just not fit for purpose in my opinion, and this is backed up by the graphs/speed test. It may reach the advertised speed for small percentage of the day, but its not consistent at all.
Its difficult to work from home, watch catch up TV, and near impossible for the kids to play online games.
We've been patient so far and appreciate everyone's help up to this point - But I'm seriously considering cancelling the service and moving to another supplier. I've had enough. I believe we're paying for a service that's just not fit for purpose!