I think my Hub 3 is on its way out. Had it for quite a few years now. On 24/7/365. About once a week it’s self-rebooting. It’s extra annoying because all my bulbs are smart and when the hub comes back up, the 2.4Ghz network doesn’t allow anything to authenticate to it. A deliberate reboot of the Hub restores normality. Until the next crash.
Is this behaviour commonly associated with a Hub ready to retire? Been a customer for 21 years. Every hub has needed replaced at least once.
From the many issues I've seen in about six years in this forum, it certainbly could be the hub on its way out, but more commonly it is a line quality problem.
VM technicians often replace perfectly serviceable hubs in the hope of fixing line quality issues, and rather too often that doesn't work, meaning the underlying cause persists for longer, and the customer has to endure yet more miserable and distressing dealings with VM's appalling technical support call centre.
So my suggestion is that you connect to the hub, at the log in page don't log in, but click on the link "Check router status", and post here the contents of the three tabs titled Downstream, Upstream, Network log. We'll take a look and see if there's any issues in terms of noise or power levels. Also, head over to Thinkbroadband.com create an account, and set up a Broadband Quality Monitor. Let that run for a few days, see if that shows anything out of the ordinary.
As and when this is fixed, you might want to think about getting yourself a decent router - because smart home gadgets usually use 2.4 GHz, you really don't want to be relying on the Hub 3 which even when working is one of the weakest wireless routers commonly found in the UK...
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As andruser said.. assuming that wired connections are all ok getting your own wireless equipment will solve the wifi issues.
1) Mesh System 2) Wireless router 3) Wireless access points 4) A combination of the above
Depending on your requirements, house layout/construction and of course, budget. ------------------------------
Also... Your Hub stats look fine but to check for Network disconnect problems....
Set up a free “Broadband Quality Monitor” to continually monitor the state of your connection and record any true network dropouts - it will thus allow you to differentiate between those and simple wifi dropouts. It does it 24/7/365 and it keeps a visual record of any/all of your network disconnections, useful data to have to match to the Network logs (in your Hub settings) and also in discussions with VM. If you just see a wall of "red" then your Hub is not accepting the "pings" - make sure you uncheck the “ignore ping from WAN side” box in the settings - note it will take an hour or two to start seeing a sensible picture.
Unfortunately I had four power brown-outs yesterday as well as work done which involved mains off just beforehand. So, I might not see the weekly/fortnightly crash this week.
I have the following attached via Ethernet:
VM V6 box
Windows PC - spends most of its time off to be honest. It does have a live NIC though as I use WOL via Alexa to bring it on.
Virgin's Wifi Extender to deliver wifi to my bedroom (old building with thick stone wall)
A 2018 LG OLED TV
The Hub is placed right next to the V6 box and on its other side there is a half-metre-tall Onkyo speaker. The speaker is likely to have big magnets in it. I don't know if it could cause the hub to crash about once a week... I wouldn't have thought so.
I don't feel I have any Wi-fi issues or Ethernet issues. Just the damn hub rebooting itself.
Hmm... I’m not convinced the broadband quality monitor is working the way it should. It has whole days with 100% packet loss and that’s not possible. I would have noticed! Is it possible the hub is reacting to the monitor as though it’s a DoS attack? I can see it working and then patches of packet loss then it goes to full days of packet loss. Yes, I know, it was my first thought that my damn DHCP lease had expired and the IP had changed. It hasn’t. It’s still the same as the monitor.
Their speed test wasn’t very good either. Maybe their glory days are behind them? 😉