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TumblerHen
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Hub 3 Constantly rebooting

Hi,

Over the past one week my Hub 3 has been constantly rebooting. Specially starts at 4pm everyday. The wifi is intermittently every hour.

I've tried reset the Hub, still no fix. Possibly trying a new hub would help. Can any forum team members help me? I need an technician.

Thanks for the attention.

 

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gary_dexter
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Alessandro Volta
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Message 2 of 25
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Re: Hub 3 Constantly rebooting

Do wired connections also drop?


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TumblerHen
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Message 3 of 25
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Re: Hub 3 Constantly rebooting

Yes, all dropped

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MikeRobbo
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Alessandro Volta
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Message 4 of 25
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Re: Hub 3 Constantly rebooting

If possible can you set up a Broadband Quality Monitor (BQM) at thinkbroadband.com - this will give you an insight into what is happening with the signal at the other side of the Hub, it will take a few hours to get any kind of trend showing although you should post the link straight away.

Please post a 'Live Link' to your BQM on here straight away.

Instructions for posting BQM Live Link

Under your BQM graph are two links in red.

Click the lower link (Share Live Graph) then click generate.

Copy the text in the Direct Link box, beware, there may be more text than you can see.

On here click the Link icon (2 links chain to the left of the camera icon)

In the URL box paste the link you copied and in the ‘text to display’ box write My BQM then click OK - you can post the link straight away.


*********************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************
BT Smart Hub 2 with 70Mbs Download,18Mbs Upload, 9.17ms Latency & 0.35ms Jitter.
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MikeRobbo
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Message 5 of 25
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Re: Hub 3 Constantly rebooting

Can you please

Type 192.168.0.1 (192.168.100.1 in Modem mode) into your browser URL bar and press enter. 

Hub 2 & 3 When the page appears DO NOT LOG IN but click ‘Check Router Status’.

Hub 4 When the page appears LOG IN then Advanced Settings > Tools > Network Status.

Copy and paste the contents of the Downstream, Upstream, Configuration and Network Log tabs onto here, if you get a yellow / straw box warning click the Post button again. Use one post for each tab if you wish.

Please do not use screen grabs.

A Guru will be along soon to decipher the info.


*********************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************
BT Smart Hub 2 with 70Mbs Download,18Mbs Upload, 9.17ms Latency & 0.35ms Jitter.
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TumblerHen
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Re: Hub 3 Constantly rebooting

Downstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

133100000013.534256 qam25
226700000012.134256 qam17
327500000012.434256 qam18
42830000001234256 qam19
52910000001234256 qam20
62990000001334256 qam21
730700000013.634256 qam22
83150000001434256 qam23
932300000013.634256 qam24
1033900000013.933256 qam26
1134700000014.434256 qam27
123550000001433256 qam28
1336300000013.533256 qam29
1437100000013.533256 qam30
1537900000013.433256 qam31
163870000001333256 qam32
1739500000012.133256 qam33
1840300000011.932256 qam34
1941100000011.532256 qam35
2041900000011.532256 qam36
214270000001232256 qam37
224350000001232256 qam38
234430000001232256 qam39
2445100000012.332256 qam40



Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1Locked34.3646026430
2Locked34.3477231860
3Locked34.9459475620
4Locked34.3486020070
5Locked34.3500117720
6Locked34.3521087640
7Locked34.9521083420
8Locked34.4538172560
9Locked34.3588886800
10Locked33.9706445120
11Locked34.3734167940
12Locked33.9774002931
13Locked33.9836110224
14Locked33.49420585824
15Locked33.3104793115282
16Locked331134368952075
17Locked331185438417394
18Locked32.812222835222414
19Locked32.512558230473293
20Locked32.5127227340147564
21Locked32.5127981794217045
22Locked32.5128762249348630
23Locked32.3129667746840160
24Locked32.3129645994827416
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TumblerHen
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Message 7 of 25
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Re: Hub 3 Constantly rebooting

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

14619997443.8512064 qam11
23940000042.3512064 qam12
35370002143.8512064 qam10
46030006343.8512064 qam9



Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1ATDMA0000
2ATDMA0000
3ATDMA0000
4ATDMA0000
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TumblerHen
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Message 8 of 25
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Re: Hub 3 Constantly rebooting

Time Priority Description

04/01/2021 09:16:33noticeLAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
04/01/2021 09:16:19ErrorService Add Response rejected - Invalid transaction ID;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
04/01/2021 09:01:15noticeLAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
04/01/2021 09:00:32Warning!LAN login FAILED : Incorrect Username / Password / ConnectionType;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
04/01/2021 08:50:36noticeLAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
04/01/2021 08:39:15ErrorService Add Response rejected - Invalid transaction ID;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
04/01/2021 08:31:51ErrorService Delete Response rejected - Invalid Transaction;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
04/01/2021 08:20:21ErrorDCC rejected authentication failure;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
04/01/2021 08:09:2noticeLAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
03/01/2021 23:06:47Warning!Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
03/01/2021 23:06:38ErrorDCC rejected authentication failure;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
03/01/2021 23:04:9Warning!Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
03/01/2021 23:04:2ErrorService Add Ack rejected - Invalid transaction ID;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
03/01/2021 22:59:57Warning!Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
03/01/2021 22:59:28ErrorService Add Response rejected - Invalid transaction ID;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
03/01/2021 22:58:53Warning!Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
03/01/2021 22:58:39ErrorService Add Ack rejected - Invalid transaction ID;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
03/01/2021 22:58:35Warning!Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
03/01/2021 22:58:34ErrorService Change Response rejected - Invalid transaction ID;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
03/01/2021 22:58:1Warning!Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
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TumblerHen
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Message 9 of 25
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Re: Hub 3 Constantly rebooting

General Configuration

Network access
Allowed
Maximum Number of CPEs
1
Baseline Privacy
Enabled
DOCSIS Mode
Docsis30
Config file
254k;fg87dsfd;kfoA,.iyewrkldJ



Primary Downstream Service Flow

SFID16560
Max Traffic Rate230000061
Max Traffic Burst42600
Min Traffic Rate0



Primary Upstream Service Flow

SFID16559
Max Traffic Rate22000061
Max Traffic Burst42600
Min Traffic Rate0
Max Concatenated Burst42600
Scheduling TypeBestEffort
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spudeeelad
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Message 10 of 25
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Re: Hub 3 Constantly rebooting

I've been having very similar problem, though I'm not sure the HUB has been rebooting because the outages can be as short as 20 seconds.

Sometimes the connection is stable for hours, then sometimes it is so unstable its practically unusable. This started on 28th December 2020 for me.

I've tried factory resetting the HUB and removing and re-attaching all cables to no avail. 

https://www.thinkbroadband.com/broadband/monitoring/quality/share/2ff6cbcce1a6c8f46f04ceae5065dbc0fb263b28-04-01-2021


Ironically, when I clicked post on this, the internet was down and I had to do it again...
 

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