Hub 3 Constant Red Light Wifi Sketchy

[PhilipM]

SH3 light has been constantly on red for several weeks now.  Have contacted customer service and was told an engineer was going to be sent out.  It is now over a week later, no engineer and no updates from Virgin.  Wifi is now intermittent at best, and when you can connect there is no actual internet connection via wifi.  Broadband speed via direct connection is up and down, constantly below average.

[Tudor]

You have 2 problems:

1) Red LED on hub3, the hub I’ll probably need replacing

2) stability, possibly signal problems.

I think 1) needs sorting out first.

[Robert_P]

Hello PhilipM

Thank you for taking the time to raise the Hub issues experienced with the red light showing, we appreciate you raising this via the forums and welcome to the community.

Having looked at the connection and equipment, everything appears to be in the ranges we'd expect to see but given it is a red light on the Hub it is something we want to look into further. I will send you a Private Message to get some more details. The Hub does appear to have been online for over 15 days so although it may not resolve the issue, we would ask you to reboot the hub to see if it resolves the issue.

Rob