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Hub 3 Constant Orange light

barnabee
Dialled in

Hi,

Have seen several posts about a constant orange light on the VM hub 3 which I too am now getting instead of it being solid white.

It corresponds with fluctuating WiFi over the last week. My desktop pc is wired via the ethernet port and works well. But the TV box is connected via WiFi and the on demand regularly has dropped out and asking me to reconnect to the Internet. My Now TV box also suffers with poor picture quality and buffering.

I have reset the hub a couple of times using a pin in the reset hole, have switched it off at the mains several times and tried to run the online broadband test which just hangs.

All of the devices and hub are in the same place they have been for years and the hub doesn't appear to be hot.

Please could this be forwarded for a rep to investigate for me. Thank you.

10 REPLIES 10

hI Heathergi85, thanks for the message. I have checked the system and cannot see any outages. Can you confirm if you are still having and issue with this and if there are any issues with the broadband at the moment? - Chris