Hi, hope somebody from VM can help with this. Getting an intermittent internet connection problem with my Hub 3. Last few days it has been up and down like a yoyo, when it is down I can get into the Hub settings and it shows Internet as ‘Access Denied’.
Lights on the front show a solid green Wifi light and a flashing green power light.
When it first started a reboot of the Hub seemed to sort it, then it started dropping more frequently. I had an engineer visit booked but then decided to try a factory reset where it came back to life. It seemed solid overnight so I cancelled the engineer who was due to visit today, then this evening it has again now dropped.
Have tried rebooting the Hub and a factory reset and none of it has worked.
Checked service status and apparently no issues, I did an online diagnostic and it identified an issue and has booked another engineer visit, unfortunately I cannot get a visit for a week!