Virgin Media Community

[Ethanhill]

Having a massive issue with connection on anything other than the tv have the hub 3 whenever I load up my laptop the internet works fine until I load a game then discord and the game cuts out the internet cuts out and won't let me do anything till the game and discord close.

I've reset the laptop from fresh done all the fixes I can possibly find and still have the same issue. I've tried wireless and wired connection but still have not had any success everything worked fine when it was on bt I only changed because the internet was slow but now, I can't use anything but the tv can anyone help. 

[legacy1]

test the laptop with the hub in modem mode.

[Ethanhill]

I have tried that as well still no success 

[Ashleigh_C]

Hi there @Ethanhill 

Thank you so much for your post and welcome to the community forums, it's great to have you here. 

I'm so sorry to hear that you are facing issues with your connection, I have checked and I can see there are a few issues that will require an engineer to come check.

I'm going to pop you a PM now so we can arrange this, please keep an eye out for the purple envelope in the top right corner of your screen alerting you to a new message.