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Hub 3.0 stuck in “update in progress”

Avere
Joining in

Hi,

my hub 3.0 has been stuck in update on progress for acquired downstream channel and ranges upstream channel for 5 hours now. I have rebooted, restarted and restored to factory settings. Nothing is working. Please help so I can have wifi again. 

1 ACCEPTED SOLUTION

Accepted Solutions

Avere
Joining in

It didn’t work but thank you, I have a technician coming tomorrow to fix it. 

See where this Helpful Answer was posted

3 REPLIES 3

Client62
Legend

Customer Support are on 150 or 0345 454 1111 from a non-VM phone. Log this as a Hub fault / failure.

jbrennand
Very Insightful Person
Very Insightful Person

Try a factory reset again like this

______________________________

With the Hub still "switched on" throughout, press the reset pin in firmly with paper clip/SIM tray tool or similar "thin thing" and hold it firmly for at least 60 (a timed sixty) seconds, release the pin, leave for 5’ to stabilise - dont manually switch it off at any time. Passwords and SSID’s will reset to those on the sticker so log in and change them back to what they were/should be.


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John
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I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 2 on WiFi) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's & TP-Link Archer C64 WAP. On Volt 350Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones.

Avere
Joining in

It didn’t work but thank you, I have a technician coming tomorrow to fix it.