Menu

Virgin Media Community

cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Post a question

Reply
gfaekeller
  • 2
  • 0
  • 0
Joining in
240 Views
Message 1 of 5
Flag for a moderator

Hub 3.0 settings password incorrect

on ‎17-02-2023 19:10

I'm trying to access the settings page for my hub 3.0. I've done this previously with no issue but now it's telling me the same password I've used plenty of times (the one on the bottom of the hub) is incorrect. I've tried the reset and wait 60 seconds trick to no avail. A few days ago, we lost internet in the house for an entire day, I tried multiple resets before giving up. The following morning, I reset and that seemed to fix it but since then it's locked my out of settings.

I don't know if it's just because the hub is old, previously I had connection issues and when I called virgin, they told me the connection looked fine. This is despite the fact we had zero internet, wired or not.

0 Kudos
Reply
newapollo
  • 15.89K
  • 2.1K
  • 4.99K
Very Insightful Person
Very Insightful Person
218 Views
Message 2 of 5
Flag for a moderator

Re: Hub 3.0 settings password incorrect

‎17-02-2023 22:18 - edited ‎17-02-2023 22:19

Hi @gfaekeller 

Are you certain you are using the Settings password, and not the Wifi password?

Also when factory resetting the hub remove all ethernet cables from the hub, and keep the reset button pushed in for a timed 60 seconds, then leave the hub alone for 6 or 7 minutes whilst it settles down

hub settings password.jpg

 

Dave

I don't work for Virgin Media.

I'm a Very Insightful Person, I'm here to share knowledge. Learn more

Problem solved? Click to mark as a Helpful Answer, or use Kudos to say thanks

The do's and don'ts. Keep the community welcoming for all. Follow the house rules
The Service you do for others is the rent you pay for your room here on Earth - Muhammad Ali
Love, love and love, forever - Pele



0 Kudos
Reply
gfaekeller
  • 2
  • 0
  • 0
Joining in
192 Views
Message 3 of 5
Flag for a moderator

Re: Hub 3.0 settings password incorrect

‎18-02-2023 06:15 - edited ‎18-02-2023 06:15

Yes, I'm sure I'm using the correct password. It's the same 8 digit number I've used many times before, and the same number that's on the bottom of the box in the location you pointed to.

I've tried as you suggested (removing all the cables when performing the reset) and it's still locked me out of the settings page.

0 Kudos
Reply
Adduxi
  • 6.82K
  • 593
  • 1.79K
Very Insightful Person
Very Insightful Person
169 Views
Message 4 of 5
Flag for a moderator

Re: Hub 3.0 settings password incorrect

on ‎18-02-2023 11:27

Unfortunately if you can't get into the Hub with the factory set password, there is nothing you can do.

A VM Mod should pick this up in a day or two to discuss.

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks

0 Kudos
Reply
Robert_P
  • 5.56K
  • 252
  • 478
Forum Team
Forum Team
138 Views
Message 5 of 5
Flag for a moderator

Re: Hub 3.0 settings password incorrect

on ‎20-02-2023 12:31

Hello gfaekeller

 

Sorry to hear of the issues experienced accessing the settings for you Hub, we appreciate you taking the time to raise this via the forums and welcome to the community.

 

In your post you mentioned you have reset the Hub and this has made no difference, this should have restored the Hub to its original factory settings meaning the settings password on the base of the Hub should be correct.

 

What does it advise when you try the password? Is it the same one every device and browser?

 

Rob

0 Kudos
Reply

Digital life blog

Help videos

Help forum