Many thanks for your recent post! I'm sorry to hear that the red light is showing on your hub.
After having run some checks from our end on the hub everything is returning green and your hub stats are looking healthy. I'm glad to hear the hub itself does not feel hot too. I know you've mentioned that you've rebooted the hub - are you able to attempt a full pin-hole reset? This may help clear any faults that may be at play.
This is done by:
Unplugging anything connected to the hub
With the hub switched on, use a paperclip or something of a similar size to press the small pin-hole on the hub.
Keep pressed for 60 seconds then release
Allow the hub to turn back on by itself (leave for 5/10 minutes) Don't reboot the hub yourself.
Please note this will take the hub back to factory settings so you will need to be able to read the hub password on the base of your hub and re-connect your devices and is of course best carried out at a more convenient time to allow the internet to come back on.
Thanks for getting back and confirming that - sorry the red light is still showing. Please monitor this over the next 48 hours and drop back if the issue continues (a firmware update may have caused this to happen).
In the event that the hub does actually start to feel hot however, let us know immediately and unplug the hub from the mains.
The so the red light remains on and never changes, although in this weather the router is slightly warm to the touch, I did leave it disconnected for and hour, then re-connected it whilst it was cold and the red light remained on as soon as it came back on line.
Are you saying the engineer left the Hub with a red light? If so that’s a H&S concern as you will never know if it decides to overheat for real. As previously stated that’s a fire risk in the making…..
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