Yes he did, so far so good. He was very helpful and fixed it quickly with no fuss and explained the issue to me
What was the issue and how did he fix it if you don't mind? I ask as I've got exactly the same issue and no one on the phones has been able to solve it. All of the topics on this subject seem to stop short of saying actually what the fix was..
So it was an issue with the wiring in the box in the street. Basically in non tech terms there was no internet coming through the wire. He also added that the box was left open and wiring exposed so I suspect someone a sloppy engineer (from BT or wherever) messed with my connection while fixing someone else’s.
That said i don’t know if will be the same issue as yours but I am pretty sure it will be an external issue you may not be able to fix trouble shooting your router, etc.