wifi connectivity unstable for video calls even with only one device connected in the middle of the night
rang virgin, they did a “reset”
Problems again, intermittent connectivity, all devices and can be right next to the router. And not just for video calls, general browsing problematic too
no internet issues reported in my area, whenever these things happen
ethernet cable (tried 2 cables) worsened the problem around stability
i had no issues for a time, now all of this, the box is less than 6 months old, i think it’s just malfunctioning. They won’t send a replacement, what am i to do?
Called this morning, they fobbed us off saying is the Frequency we’re on. I can’t see that being the issue with only one device being connected (and Ethernet not working and no reported issues in the area) but could someone tell me if 5g or 2g is better?
For what I’m paying, and what i could lose this is awful. All my work is at one end of month. Each time we call, they give us an unfair or unrealistic answer (go buy an Ethernet cable, well the box is less than 6 months old the wifi should work; its multiple devices causing issues, well only one was attached...)
***** If you think my answer has helped - please provide me with a Kudos rating and mark as Helpful Answer!! I do not work for Virgin Media - all opinions expressed are of my own and all answers are provided from my own and past experiences. Office 365, Dynamics CRM and Cloud Computing Jedi
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