Hi, I've been having an issue of my hub restarting itself every few minutes since around 6pm yesterday (15/03/2020), initially it would restart every couple of hours, but now its every few minutes. This has continued onto today, and I'm at a loss as what else I can try.
I've tried restarts, I tried resetting it, unplugging everything and leaving it for awhile, nothing is working. I get small periods of connection (albeit very slow connection) before it drops again, so I'm posing this within that gap. See below all the details you guys request first.
set up a Broadband Quality Monitor (BQM) at thinkbroadband.com - this will give you an insight into what is happening with the signal at the Hub, it will take a few hours to get any kind of trend showing.
Post a link to your BQM on here.
Instructions for posting BQM Link
Under your BQM graph are two links in red.
Click the lower link (Share Live Graph) then click generate.
Copy the text in the Direct Link box, beware, there may be more text than you can see.
On here click the Link icon (2 link chain)
In the URL box paste the link you copied and then click OK
Your signal to noise ratio is far too low on the downstream channels. If there's an in-line attenuator between the incoming cable and the hub, you could try removing that and see if that helps (it may, and it may not - don't just assume that it will work). If not then this is something that probably requires a technician to come and visit.
I always advise not to try phoning VM's disgraceful, incompetently run, incompetently executed offshore support line, but to wait for the helpful VM forum staff to pick up your post and advise on next steps.
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I have a 6 db forward path attenuator connected to the hub, this has been there since last year and no issues since then. When the connection drops again I'll remove it and see if the connection is any better.
I removed the attenuator and see below the changes. Cable Modem Status Item Status Comments Acquired Downstream Channel (Hz) 186750000 Locked Ranged Upstream Channel (Hz) 53700000 Locked Provisioning State Offline