Over the last month or so I have experienced regular daytime drop outs on my broadband. I did the VM broadband check from the app, it said 'there looks like an issue with your service, try again in 24 hrs'. I've tried again and it said 'looks like there's still a connection issue....looking into it etc..try again after 0 hour...' Any thoughts as to how to progress this with VM?
Please provide some stats.
How to get stats from a VM hub (no need to logon to the hub)
Open a web browser and go to 192.168.0.1 router mode or 192.168.100.1 modem mode
Thanks for posting and welcome to our community 🙂
Sorry to hear you've been having some connection issues. I can see from our side you've been able to speak with us to arrange a technician. Please let us know how this goes.
Happy to say issue has been resolved, technician tidied up my connection at wall box, swapped a 30yr old filter/splitter with a new inline one, put in a length of coax. Seems that all the noise of the poor connection was causing the dropouts . Fingers crossed that sorts it.