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Hub 3.0 broadband dropouts

Joining in

Over the last month or so I have experienced regular daytime drop outs on my broadband. I did the VM broadband check from the app, it said 'there looks like an issue with your service, try again in 24 hrs'. I've tried again and it said 'looks like there's still a connection issue....looking  into it etc..try again after 0 hour...' Any thoughts as to how to progress this with VM? 


Very Insightful Person
Very Insightful Person

Please provide some stats.

How to get stats from a VM hub (no need to logon to the hub)

Open a web browser and go to router mode or modem mode

  • Click on the “> Check router status” button
  • Click on the “Downstream” tab, copy the text and paste into your reply, do not take a screen shot
  • Click on the “Upstream” tab, copy the text and paste into your reply
  • Click on the “Networking” tab, copy the text and paste into your reply.
    • Do NOT post photos or screen shots they will be rejected as they contain MAC addresses. The board software will automatically change MAC addresses to **:** if done as above.

There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2

Forum Team
Forum Team

Hi 142797,

Thanks for posting and welcome to our community 🙂

Sorry to hear you've been having some connection issues. I can see from our side you've been able to speak with us to arrange a technician. Please let us know how this goes.


Joining in

Happy to say issue has been resolved,  technician tidied up my connection at wall box, swapped a 30yr old filter/splitter with a new inline one, put in a length of coax. Seems that all the noise of the poor connection was causing the dropouts . Fingers crossed that sorts it.

Hey @142797,

Glad to hear the technician was able to help get your service issues resolved, do let us know if there is anything further we can help with and we would gladly do so.