Hi Kev, I bought a Whole Home system just 2 days ago and am having exactly these issues. It worked after setup for 2 hours yesterday, but now just wont connect. If I do a factory reset on the Whole Home it connects for a few mins, then drops out.
Could you please push a firmware update through to my Hub 3.0?
Do you know if the router was powered on overnight? These updates sometimes fail to push through if the hub can't be detected on the network for whatever reason. If not already, could you try rebooting the hub to see if that prompts any sort of update?
I've not heard of any failures but I'll ask and I'll let you know.
I just rebooted again and I'm still on 9.1.1811.401 unfortunately!
I've checked the firmware version on my hub 3 and it's not the latest release (9.1.1910.200), can I update this myself and if not how can I get it updated as I'm still experiencing issues with my discs on a daily basis?
For what it is worth, Hub 3 software 9.1.1811.401 works with the whole home Wi-fi. we have Premium WH wi-fi and suffered the intermittent fault.
I contacted BT as i bought the kit from them and they were aware of the issue. This must be 3-4 months ago. They sent me a 4 disk WH set and they have worked perfectly. They offered to refund me the additional cost of the WHP kit. I declined. They have kept me appraised of the situation. VM have a software update for Hub 3 9.1.1910.200. This was advised by email from BT Devices Technical on 27/7/2020. They have advised me that they have also contacted VM with my Hub 3 Mac address so VM can update my Hub. As of the time of writing nothing has happened.................
Once VM have updated my Hub 3 Software I shall try my WHP kit. If it does not work then I'll report back to BT DT and they can chase VM for me.
That's where I am. BT were very helpful escalating the issue to their Devices Technical Team, who in turn have been great with email updates.