Sorry for keeping you waiting - I've just been waiting on confirmation that we could add you all to the firmware version as well. I've had this confirmed this morning and I've been able to locate your connections from your forum info so I've sent that over to the team to be added.
We're hoping to get the firmware deployed overnight tonight, I'll let you know if I hear any different.
I've been having issues with SH3 + BT Whole Home (3 discs) these past couple of months. Basically I experience recurring 100% packet loss for about 5 seconds every minute. SH3 is in router mode, but with wifi turned off, currently on firmware 9.1.1811.401. I just tried going to modem mode but this brought the whole system down. Does anyone know if the new firmware update will help with the packet loss issue?
Do you know if the router was powered on overnight? These updates sometimes fail to push through if the hub can't be detected on the network for whatever reason. If not already, could you try rebooting the hub to see if that prompts any sort of update?
I've not heard of any failures but I'll ask and I'll let you know.