Is there really no way to try out this firmware? I’ve asked tech support and they claim there is no way of sending that firmware to my hub.
I’ve only just joined Virgin so I can still cancel with my first 14 days, the resolution of the whole home premium issue will be the deciding factor. It worked perfectly with my Sky broadband connection.
I've recently renewed as well with VM and would be tempted to cancel based on this. I also have BT broadband at the property and the discs work fine with the BT Home Hub...but today whilst connected to the superhub I've had to factory reset the discs yet again, and they've still managed to go down twice. Appreciate it appears purchasing a router and putting the superhub into modem mode can resolve the issue, but I shouldn't really have to do this - especially as i've already shelled out to be able to get decent wifi speeds around the house!
I connected the whole home back to the hub last night and so far I have had to reboot the whole home 4 times. Each time, the exact issues described in this thread.
It's exceptionally frustrating that there appears to be firmware that resolves this issue, yet, nobody wants to help me try it out. Tech support are absolutely useless and just appear to be talking from scripts, they claim they're not even aware of an issue between the Hub 3.0 and the BT Whole Home Premium system.
Can somebody please contact me about cancelling my service within the first 14 days? Thank you.