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Kev_B
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Community Manager (Retired)
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Hub 3.0 and BT Premium Whole Home WiFi

Hi,

We've identified an intermittent interoperability issue affecting some customers who've bought a BT Premium Whole Home WiFi solution for use with a Hub 3.0.

We're currently working on a fix for this which will be rolling out in a future firmware release. We'll provide an update once the firmware is ready.

Our apologies for any inconvenience caused, please bear with us whilst we get this problem fixed.

Kev

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MarklyDarkly
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Message 2 of 188
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Re: Hub 3.0 and BT Whole Home WiFi

Is this an intermittent problem on all Hub 3.0/BT Whole Home set ups or is it just affecting some? I have this set up but don't think I have problem at the moment. What are the symptoms?

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gary_dexter
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Alessandro Volta
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Message 3 of 188
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Re: Hub 3.0 and BT Whole Home WiFi

Which models of the Whole Home Wifi discs?

To my knowledge, only the "Mini" and "Premium" discs have known issues, whereas the "Standard" discs work fine with no issues.

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jpeg1
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Message 4 of 188
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Re: Hub 3.0 and BT Whole Home WiFi

That's news. I've been using BT Whole Home for two years, never had a problem. 

Probably because I have a proper router after the Hub. 

Kev_B
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Message 5 of 188
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Re: Hub 3.0 and BT Whole Home WiFi

Hi,

We weren't advised of a specific product within the Whole Home WiFi solution. The problem most likely manifested as intermittent connection to the wireless network or problems connecting altogether.

I'm pleased to say we rolled out a firmware update to the hubs we identified as suffering from this issue this morning, so if you were having issues these should now be resolved.

Kev

The do's and don'ts. Keep the community welcoming for all. Follow the house rules


deek0
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Message 6 of 188
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Re: Hub 3.0 and BT Whole Home WiFi

Hi

 

Would this issue also be the case for other home wifi solutions.  Like Google WiFi or Nest Wifi?  Or is this specific to BT?

 

Thanks
D

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Weavels
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Message 7 of 188
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Re: Hub 3.0 and BT Whole Home WiFi

Hi,

Would the firmware update have been likely to cause an issue (rather than solve an issue) as we have BT Whole Home Wifi installed and all worked perfectly until Friday and now I can't get any connection at all.

Many thanks

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Sharpey1970
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Message 8 of 188
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Re: Hub 3.0 and BT Whole Home WiFi

Yes this is the same for us? 

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Sharpey1970
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Re: Hub 3.0 and BT Whole Home WiFi

We have experienced problems since Friday, prior to that it was working fine. 

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jpeg1
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Message 10 of 188
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Re: Hub 3.0 and BT Whole Home WiFi

What's going on, @Kev_B? 

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