Virgin Media Community

[Jaygeebee]

My Hub 3.0 is showing a constant red power light and has for quite a while now.

It is working fine without any issues.

It is warm but not overly hot, is in space & hasn’t changed location.

I have tried switching power off & also the reset pin but still the same.

From previous posts on here it looks like it may be an issue?

[Tudor]

Please confirm you are running in router mode.

[Zach_R]

Hi @Jaygeebee,

Thank you for your post and welcome back to our community forums. We're here to help.

I'm very sorry to hear you're facing some issues with your Hub 3 and that it's currently displaying a red light. Please follow these steps when you can.

• Turn the power switch off on the back of the Hub.

• Ensure the Hub is upright, in a well-ventilated location, and, if at all possible, out of direct sunlight.

• Then use the power switch to turn the unit back on. The Hub should now operate normally.
 
If the issue remains after doing so, please respond to the private message I'll be sending to you shortly and we can go from there.

Thanks,
 

[Jaygeebee]

Thanks Tudor, yes in router mode.

[Zach_R]

Hi @Jaygeebee,

Thank you for getting back to me via private message so that we could take a look into things for you. As we discussed there, a technician visit has now been scheduled and booked.

I'm unable to confirm the date/time of the booking publicly for security reasons, but you can check and manage the appointment as needed via your My Virgin Media account.

A fault technician visit is free of charge unless one of the below instances apply:
 

•    You are not present for the technician visit.
•    The fault is due to your own equipment.
•    The fault is due to damage caused by yourself or someone at the premises which we were not aware of.
•    The fault is due to theft, loss, or removal of equipment.
 

If any of the above apply, there will be a £25 charge which will be added to the next monthly bill.

You can find more information about this here.

Let us know how the visit goes either way.

Thanks,