Thank you for getting back to me via private message so that we could take a look into things for you. As we discussed there, a technician visit has now been scheduled and booked.
I'm unable to confirm the date/time of the booking publicly for security reasons, but you can check and manage the appointment as needed via your My Virgin Media account.
A fault technician visit is free of charge unless one of the below instances apply:
• You are not present for the technician visit.
• The fault is due to your own equipment.
• The fault is due to damage caused by yourself or someone at the premises which we were not aware of.
• The fault is due to theft, loss, or removal of equipment.
If any of the above apply, there will be a £25 charge which will be added to the next monthly bill.
You can find more information about this here.
Let us know how the visit goes either way.