Virgin Media Community

[Jth123]

Hi!

My Hub 3.0 has been showing a stable red power light for a little over a week now where normally it would be a slightly white/pinkish color. 

My broadband is working fine without any issues.

There has been no change in the HUB's location and it does not feel warmer than usual to indicate overheating. 

I have tried a 45-second pin reset along with checking the HUB settings page to verify it was in Router mode and not Modem but the light remains red.

Is this a cause for concern? Or could it be an issue with the actual LED? The light has never appeared white even when installed last year and was more of a pink color.

Thanks in advance for any advice!

[jbrennand]

Does it change to a different colour if you put it into modem mode ?

[John_GS]

Hi @Jth123 

Thanks for posting and welcome to the community.

I am sorry for the issues with the red light. I will send you a PM now to book this tech visit in.

Kind regards,

[Jth123]

Hi John, thanks for the reply!

I just switched the hub from router to modem and back again using the settings page and could not see a difference in color on the power light between the two modes after each reboot.

Thanks,

Jon.

[John_GS]

Hi @Jth123 

Thanks for joining me on PM and confirming your details so I can book in the technician visit for the red light. The visit will be viewable shortly in your online account - virg.in/myVM - where you have already amended it :).
There will be no charge for this visit unless:
• The technician diagnoses the faults as not being caused by our network/equipment 
• The technician discovers that the fault or problem relates to your equipment
• The technician discovers that the fault or problem relates to any system that we are not responsible for
The technician will confirm during their visit if any of these instances apply, and if so, a £25 charge will be applied to your account. 
Please ensure there is someone over the age of 18 present at the time of the visit. If you need to change or cancel your appointment you can do this online or via the MyVM app by 4pm the day before the appointment.
If you do miss an agreed appointment for any reason, a £25 missed appointment charge will be applied to your account on the day of the appointment
Let us know how the visit goes and do also pop back if you ever need further assistance.