We've been a customer for 25 years, over the past 6 months our router has been rebooting randomly.
Called Virgin, managed to get an upgrade from the SuperHub2 to SuperHub3, same problem.
When operating, our Internet works fine. However, at random times, the router will kick everybody off and do an in-situ reboot (the lights flash and eventually come on again).
We've been through the gamut of troubleshooting - got a new router (same problem), removed ethernet cables etc. It turned out there was an electricity issue outside which has now been fixed.
We are at a loss as to what the issue is - I'll post details below.
Any help you could provide would be greatly appreciated: -
Cable Modem StatusItem Status Comments
Acquired Downstream Channel (Hz) | 330750000 | Locked |
Ranged Upstream Channel (Hz) | 32599964 | Locked |
Provisioning State | Online |
Downstream bonded channels
Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID
1 | 330750000 | 5 | 40 | 256 qam | 25 |
2 | 202750000 | 3.7 | 40 | 256 qam | 9 |
3 | 210750000 | 3.5 | 40 | 256 qam | 10 |
4 | 218750000 | 3.5 | 40 | 256 qam | 11 |
5 | 226750000 | 3.2 | 40 | 256 qam | 12 |
6 | 234750000 | 3.2 | 40 | 256 qam | 13 |
7 | 242750000 | 3 | 40 | 256 qam | 14 |
8 | 250750000 | 3.2 | 40 | 256 qam | 15 |
9 | 258750000 | 3.2 | 40 | 256 qam | 16 |
10 | 266750000 | 3.5 | 40 | 256 qam | 17 |
11 | 274750000 | 3.9 | 40 | 256 qam | 18 |
12 | 282750000 | 4.1 | 40 | 256 qam | 19 |
13 | 290750000 | 4.4 | 40 | 256 qam | 20 |
14 | 298750000 | 4.4 | 40 | 256 qam | 21 |
15 | 306750000 | 4.5 | 40 | 256 qam | 22 |
16 | 314750000 | 4.5 | 40 | 256 qam | 23 |
17 | 322750000 | 4.8 | 40 | 256 qam | 24 |
18 | 338750000 | 4.9 | 40 | 256 qam | 26 |
19 | 346750000 | 4.5 | 40 | 256 qam | 27 |
20 | 354750000 | 4.5 | 40 | 256 qam | 28 |
21 | 362750000 | 4.8 | 40 | 256 qam | 29 |
22 | 370750000 | 5.1 | 40 | 256 qam | 30 |
23 | 378750000 | 5 | 40 | 256 qam | 31 |
24 | 386750000 | 4.8 | 40 | 256 qam | 32 |
Downstream bonded channels
Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors
1 | Locked | 40.3 | 6 | 0 |
2 | Locked | 40.9 | 4 | 0 |
3 | Locked | 40.3 | 6 | 0 |
4 | Locked | 40.3 | 6 | 0 |
5 | Locked | 40.9 | 5 | 0 |
6 | Locked | 40.3 | 5 | 0 |
7 | Locked | 40.3 | 0 | 0 |
8 | Locked | 40.3 | 0 | 0 |
9 | Locked | 40.3 | 4 | 0 |
10 | Locked | 40.3 | 5 | 0 |
11 | Locked | 40.3 | 4 | 0 |
12 | Locked | 40.3 | 4 | 0 |
13 | Locked | 40.9 | 5 | 0 |
14 | Locked | 40.9 | 5 | 0 |
15 | Locked | 40.9 | 5 | 0 |
16 | Locked | 40.9 | 5 | 0 |
17 | Locked | 40.9 | 5 | 0 |
18 | Locked | 40.3 | 6 | 0 |
19 | Locked | 40.9 | 4 | 0 |
20 | Locked | 40.3 | 4 | 0 |
21 | Locked | 40.9 | 4 | 0 |
22 | Locked | 40.9 | 4 | 0 |
23 | Locked | 40.3 | 5 | 0 |
24 | Locked | 40.9 | 0 | 0 |
Upstream bonded channels
Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID
1 | 32599964 | 35.3 | 5120 | 64 qam | 3 |
2 | 25799996 | 35.3 | 5120 | 64 qam | 4 |
3 | 39400034 | 35.3 | 5120 | 64 qam | 2 |
4 | 46200048 | 35.3 | 5120 | 64 qam | 1 |
Upstream bonded channels
Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts
1 | ATDMA | 0 | 0 | 1 | 0 |
2 | ATDMA | 0 | 0 | 0 | 0 |
3 | ATDMA | 0 | 0 | 0 | 0 |
4 | ATDMA | 0 | 0 | 0 | 0 |