Hi, I am having trouble connecting to any WiFi due to a solid red power light. This has been like this for over a week and I have tried the usual checks, including resetting the hub, however I still have no connection and I am currently meant to be working from home. Does any one know how I can rectify this? Thanks in advance.
You need a new hub. Solid red light indicates over-heating, and whether true or not, you can't have a hub (even with an internet connection) that's got a faulty safety indicator. I'll flag your post for the forum staff to advise, likely next step is to mail out a replacement hub.
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Hi, I've had the same issue, a solid red light power light since lockdown however I can't seem to get through to anyone to actually explain the issue as it always tries to do the test first shutting my internet off but the test never says there's a fault. Everything seems to work OK although wi-fi can drop in and out quite regularly and the speeds I should be getting for my package are regularly below half for wired devices. Also my work gave me a voip phone to use while working from home which basically never works and is always trying to retrieve network etc. Should I be looking to get a replacement router as the red light has not disappeared - I've turned it off for an hour or so a few times, I've fully rebooted and reset it numerous times and I've tried cooling it etc but the red light is always on. I've been into the router settings itself as someone said it might be in modem mode but it's not. No idea what to do as trying to speak to someone is taking about an hour or more at the moment if you can get past the automated bits. Any help would be much appreciated.